Courtney Coleman
Cabot,AR
Summary
Versatile and results-driven professional with experience at Walmart, showcasing exceptional customer service and organizational skills. Excelled in enhancing satisfaction through meticulous attention to detail and efficient planning. Proven ability in decision-making and relationship building, significantly improving operational efficiency and client trust. Demonstrated expertise in documentation and active listening, achieving high accuracy and timely project completion.
Overview
8
8
years of professional experience
Work History
Personal Shopper
Walmart
09.2023 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Tracked substitutions and informed customers of changes.
- Worked productively with customers to meet order requirements and service expectations.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
Billing Specialist
Bruce Oakley Trucking
11.2018 - 05.2023
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Gym Monitor
Cabot Parks and Recreation
01.2017 - 11.2018
- Enhanced gym member satisfaction by maintaining a clean and organized workout environment.
- Supported gym members in achieving their fitness goals through regular equipment monitoring and maintenance.
- Improved gym safety by conducting regular equipment inspections and promptly reporting any issues to management.
- Collaborated with fellow staff members on initiatives to improve overall gym operations and member experience.
Education
Associate Of Science - Health Sciences
ASU Beebe
Beebe, ARCabot High School
Cabot, AR05.2009
Skills
- Customer Service
- Attention to Detail
- Planning and Organization
- Decision-Making
- Relationship Building
- Documentation And Reporting
- Time Management
- Multitasking
- Organizational Skills
- Processing payments
- Cash Handling
- Active Listening
Timeline
Personal Shopper
Walmart
09.2023 - Current
Billing Specialist
Bruce Oakley Trucking
11.2018 - 05.2023
Gym Monitor
Cabot Parks and Recreation
01.2017 - 11.2018
Associate Of Science - Health Sciences
ASU Beebe
Cabot High School
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