Courtney Collins
Manchester,NH
Summary
Dynamic leader with a proven track record at Great Bay Kids. Skilled in both relationship building and effective multitasking, demonstrating exceptional oral communication and attention to detail. Adept in behavior management and team collaboration.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses sound judgment to positively impact company success.
Overview
15
15
years of professional experience
Work History
Assistant Teacher
Great Bay Kids
12.2019 - 11.2024
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension, and personal growth.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Assisted lead teacher in designing thematic units, enhancing the overall curriculum for greater student interest.
- Participated in professional development opportunities to stay current with best practices in early childhood education, incorporating new strategies into the classroom as appropriate.
- Fostered a sense of community within the childcare center through ongoing team-building exercises among staff members.
Front Office Manager
Miracle-Ear
03.2016 - 11.2019
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Fostered culture of excellence within front office team, leading by example and encouraging continuous learning.
Youth Leader
Hydewood Park Baptist Church
06.2009 - 10.2019
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Mentored young individuals on personal and spiritual growth, resulting in an increase in overall youth group participation.
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Organized group activities and outings for youth and led weekly Bible study meetings.
- Provided counseling to students with spiritual and personal issues and maintained relationships with students.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Organized large group events such as faith-based outings, fundraisers and sports competitions to integrate youth group and community.
- Managed budgets for various events and projects, ensuring responsible use of allocated funds for maximum impact on participants'' lives.
- Established safe spaces during gatherings for open dialogue about faith-related questions or concerns among young people.
- Utilized social media platforms to share updates and announcements, keeping both parents and young members informed about upcoming events.
- Promoted inclusivity by adapting activities to accommodate diverse needs and abilities of all members involved in youth ministry programs.
- Encouraged community service participation by creating opportunities for youths to engage in local outreach projects.
- Facilitated open communication between parents and the youth ministry, ensuring all concerns were addressed promptly and effectively.
- Collaborated with youth pastors to establish program objectives and achieved outcome goals by devising effective strategies.
- Counseled youth by providing wisdom and guidance to help overcome and face interpersonal issues.
- Led dynamic group topics to help facilitate discussions among group members.
- Participated in regular meetings with leadership team to discuss strategies, challenges and successes.
- Collaborated with youth, parents, teachers and community members to promote youth leadership initiatives and enhance communication.
- Increased parent involvement by establishing regular meetings focused on discussing challenges faced by today's adolescents.
Music Director
Hydewood Baptist Church
06.2009 - 10.2019
- Led live music performances and rehearsals, directing musicians to achieve top-notch performances.
- Developed musicians'' skills through focused rehearsals, ensuring high-quality performances.
- Built strong relationships within the community by organizing outreach programs and educational workshops.
- Organized seasonal programming schedules that catered to varied audiences preferences while considering performers availability.
- Developed and maintained relationships with artists, producers and other music professionals.
- Directed groups at rehearsals and live or recorded performances to achieve desired effects such as tonal and harmonic balance dynamics, rhythm, and tempo.
- Oversaw auditions, recruiting talented musicians to expand the ensemble''s capabilities.
- Composed and arranged original music successfully for various projects.
- Studied compilations to learn music in detail and develop interpretations.
- Evaluated musician performance regularly, offering guidance on areas requiring improvement or adjustment in technique or interpretation.
Young Life Leader
Young Life Central New Jersey
01.2010 - 08.2015
- Established strong relationships with students by creating a welcoming and supportive environment.
- Developed strategic partnerships with local businesses that provided financial support or donated resources for various Young Life functions throughout the year.
- Collaborated with local churches and schools to host events that strengthened connections between youth groups and promoted healthy peer relationships.
- Delivered dynamic presentations at local schools, effectively communicating Young Life''s mission while inviting students to participate in upcoming events and programs.
- Served as a positive role model for students by consistently demonstrating integrity, kindness, humility, and perseverance in daily interactions.
- Provided timely communication with parents, ensuring awareness of upcoming events, program updates, and student progress.
- Organized community service projects, encouraging students to actively participate in serving others and fostering a sense of social responsibility.
- Built strong rapport with school administrators by regularly attending meetings, providing updates on program initiatives, and offering support where needed.
- Led successful fundraising campaigns to support annual summer camp trips, providing opportunities for students from diverse backgrounds to attend.
- Contributed to the recruitment process by identifying potential leaders who demonstrated a passion for serving youth and aligning with the organization''s values.
Education
High School Diploma -
Timothy Christian School
Piscataway, NJ06-2009
Skills
- Parent-Teacher Communication
- Behavior Management
- Relationship Building
- Team Collaboration
- Attention to Detail
- Oral communication
- Small Group Instruction
- Effective Multitasking
- Customer Relations
- Customer Service
- Hospitality services
- Team Management
- Skills Development
Timeline
Assistant Teacher
Great Bay Kids
12.2019 - 11.2024
Front Office Manager
Miracle-Ear
03.2016 - 11.2019
Young Life Leader
Young Life Central New Jersey
01.2010 - 08.2015
Youth Leader
Hydewood Park Baptist Church
06.2009 - 10.2019
Music Director
Hydewood Baptist Church
06.2009 - 10.2019
High School Diploma -
Timothy Christian School
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