Heather Roberts
Andover,MA
Summary
Compassionate counseling and psychology graduate student adept at using evidence-based practices and trauma informed care with clients. Seeking to utilize excellent communication, interpersonal, and organizational skills with a collaborative team.
Highly motivated with a great work ethic and the ability to adapt quickly to new tasks and environments. Ready to apply knowledge and skill set to any challenge.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Teacher
Great Bay Kids Company
Newmarket, NH
07.2021 - 12.2024
- Followed licensing guidelines and company standards to optimize daily care of children.
- Maintained safety of children throughout activities
- Cleaned and organized spaces in accordance with COVID
- Worked with teachers and children to create an active learning space
- Understood child behaviors and followed up with appropriate measures
- Underwent professional development for sensory processing disorders
- Provided children, 0-5, with a comfortable environment to play and learn
Clinical Mental Health Counseling Intern
St. Ann's Home & School
Methuen, MA
09.2023 - 05.2024
- Evaluated progress toward treatment goals during each session.
- Used trauma-informed practices when interacting with clients
- Worked with clients to develop functional skills, problem solving strategies, behavior management, coping skills, and interpersonal relations
- Participated within multidisciplinary team to best benefit the clients and their treatment
- Conducted intakes for new patients and documented relevant information from previous treatments.
- Provided resources and referrals for additional services outside of the clinic setting.
- Provided individual and group counseling to clients with a range of mental health concerns, utilizing evidence-based interventions such as Cognitive Behavioral Therapy and Dialectical Behavior Therapy.
- Participated in weekly supervision meetings to review cases and discuss best practices for treatment planning.
- Coordinated care with other providers including psychiatrists, psychologists, and primary care physicians.
- Utilized active listening skills to foster an open, trusting therapeutic relationship with clients.
- Maintained accurate records of clinical notes in accordance with HIPAA guidelines.
- Established rapport quickly through use of humor, empathy, and sensitivity towards each client's unique situation.
- Guided clients in development of skills or strategies for dealing with problems.
- Filled out and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
- Encouraged clients to express feelings and discussed what was happening in lives, helping them to develop insight into themselves and relationships.
- Assessed patients for risk of suicide attempts.
- Evaluated clients' physical and mental condition, based on review of client information.
- Referred patients, clients, or family members to community resources or to specialists as necessary.
Child Care Counselor
St. Ann's Home & School
Methuen, MA
07.2023 - 05.2024
- Facilitated positive behavior management techniques to ensure safety of all children in the facility.
- Organized recreational activities such as outdoor playtime or arts and crafts projects.
- Developed and implemented creative activities that encouraged physical, mental, and emotional development of the children.
- Utilized problem solving skills when addressing challenging behaviors or conflicts between children.
- Provided support to children with diverse backgrounds and abilities in a childcare setting.
- Maintained an organized environment conducive to learning and playtime activities.
- Assisted in preparing food and serving meals and refreshments to children.
- Promoted children's emotional development by encouraging respect of others.
- Cared for children of varying ages in a home setting.
- Administered medication and minor first aid to sick and injured children.
- Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
- Performed housekeeping duties, such as laundry, cleaning, dish washing, and changing of linens.
- Organized and participated in recreational outings, trips, and games.
Social Action Teacher
Temple Emanuel Religious School
Andover, MA
09.2022 - 05.2024
- Created a safe learning environment that fostered critical thinking skills and encouraged collaboration among peers.
- Engaged students with creative activities that enriched their understanding concepts.
- Incorporated current events into curriculum to encourage dialogue about relevant social issues.
- Monitored classroom activities for appropriate behavior management according to school guidelines.
- Prepared well-structured, diversified lessons in alignment with approved syllabus.
- Built rapport with students and caregivers to promote open communication.
- Cultivated students' skills in critical thinking and problem-solving to support learning objectives.
- Collaborated with faculty members to evaluate and improve curriculum.
Shift Leader
Papa Gino's Pizzeria
Tewsbury, MA
07.2020 - 08.2022
- Managed store closing and opening procedures to ensure safety and security.
- Supervised food production and preparation, promoting consistency with established recipes and procedures.
- Communicated effectively with customers, supervisors, and team members.
- Counted money in cash drawers and communicated correct amounts to supervisors for reports.
- Operated POS systems and input information into company computer programs.
Student Supervisor
Stillings Dining Hall
Durham, NH
08.2019 - 06.2021
- Contributed to team efforts by collaborating well with fellow staff members.
- Performed opening and closing duties.
- Continually monitored food quality during preparation process and adjusted ingredients accordingly.
- Adeptly managed cash register operations.
- Maintained a clean and sanitary work station throughout shifts, including sweeping floors, wiping counters, and washing dishes.
- Maintained a safe and secure environment for staff, customers, and food products.
- Adhered to company policies related to sanitation, security, product freshness, storage procedures.
Seasonal Behavioral Support Staff
Recreational Education Center
Chelmsford, MA
06.2019 - 12.2020
- Provided children of all ages with autism spectrum disorder a comfortable environment to play and learn
- Followed designated Behavior Support Plans
- Maintained safety of child responsible for and others
- Accurately recorded and graphed data
- Used Discrete Trial Training and Incidental Instruction
- Cleaned and organized work spaces
- Worked with other technicians and multiple children to create an active learning space
- Understand and control various behaviors when necessary
Student Worker
Sodexo Campus Dining
West Haven, CT
09.2018 - 05.2019
- Ensured compliance with all company policies related to food safety and sanitation standards.
- Restocked condiments, utensils, plates, cups, napkins, as needed.
- Displayed knowledge of various cooking techniques such as baking, grilling, boiling, and frying foods.
- Provided assistance in cleaning duties such as sweeping floors, washing dishes .
- Ran cash registers.
Certified Lifeguard
Stevens Pond
North Andover, MA
07.2017 - 08.2018
- Maintained constant surveillance of the waterfront area; acted immediately and appropriately to secure safety of patrons in the event of an emergency.
- Taught swimming lessons to children aged 4 to 10 years.
- Monitored weather conditions at all times.
- Conducted waterfront opening and closing duties.
- Enforced safety policies and rules to guests to prevent accidents.
Swim Instructor
Pool School - Orlando
Lawrence, MA
01.2018 - 06.2018
- Provided swimming instruction to students of various ages and ability levels.
- Communicated with parents and guardians about student progress and challenges.
- Created an enjoyable learning atmosphere that motivated students to reach their goals.
- Demonstrated proper swimming techniques to small classes.
Teacher Aid
Temple Emanuel Religious School
Andover, MA
09.2013 - 05.2018
- Managed student behavioral issues to optimize classroom learning environment.
- Developed and maintained classroom environment conducive to learning.
- Created and maintained clean, safe and organized learning environment.
- Served as mentor and role model for learners by demonstrating appropriate behavior.
Education
Master of Science - Counseling Psychology
Lesley University
Cambridge, MA05-2025
Bachelor of Science - Human Development And Family Studies
University of New Hampshire
Durham, NH12-2021
High School Diploma -
Andover High School
Andover, MA06-2018
Some College (No Degree) - Forensic Science
University of New Haven
West Haven, CTSkills
- Crisis Intervention
- Individual and Group Counseling
- Evidenced-Based Practices: CBT, DBT, PACE, TIC, solution-focused, mindfulness
- Organizational Skills
- Effective Communication
- Team Collaboration
- Treatment Planning
- Clinical records maintenance
- Coping Methods
- Biopsychosocial Assessments
- Suicide Risk Assessments
- Referral Coordination & Community Services Outreach
- Stress Management
Accomplishments
- Girl Scout Gold Award (2018)
- MTEL (Nov. 2023)
Certification
- NCI CPI (iss. April 2024, exp. April 2025)
- Adult and Pediatic First Aid/CPR/AED (iss. 07/12/2022, exp. 07/12/2024)
- ServSafe #24076589 (Iss. May 2023, exp. May 2028)
References
References available upon request.
Timeline
Clinical Mental Health Counseling Intern
St. Ann's Home & School
09.2023 - 05.2024
Child Care Counselor
St. Ann's Home & School
07.2023 - 05.2024
Social Action Teacher
Temple Emanuel Religious School
09.2022 - 05.2024
Lead Teacher
Great Bay Kids Company
07.2021 - 12.2024
Shift Leader
Papa Gino's Pizzeria
07.2020 - 08.2022
Student Supervisor
Stillings Dining Hall
08.2019 - 06.2021
Seasonal Behavioral Support Staff
Recreational Education Center
06.2019 - 12.2020
Student Worker
Sodexo Campus Dining
09.2018 - 05.2019
Swim Instructor
Pool School - Orlando
01.2018 - 06.2018
Certified Lifeguard
Stevens Pond
07.2017 - 08.2018
Teacher Aid
Temple Emanuel Religious School
09.2013 - 05.2018
Master of Science - Counseling Psychology
Lesley University
Bachelor of Science - Human Development And Family Studies
University of New Hampshire
High School Diploma -
Andover High School
Some College (No Degree) - Forensic Science
University of New Haven
- NCI CPI (iss. April 2024, exp. April 2025)
- Adult and Pediatic First Aid/CPR/AED (iss. 07/12/2022, exp. 07/12/2024)
- ServSafe #24076589 (Iss. May 2023, exp. May 2028)
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