Courtney Cowan
Corona,CA
Summary
Professional in retail management with solid background in operations and leadership. Known for optimizing store performance through effective team collaboration and strategic planning. Strong in inventory management, customer service, and staff training. Adaptable to changing environments, ensuring consistent achievement of business goals.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
Quiksilver
07.2023 - 04.2025
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed approximately 20 incoming calls and emails per day from customers and administration
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Retail Sales Supervisor
Quiksilver
01.2021 - 07.2023
- Opened and closed store independently and prepared nightly bank drop for manager.
- Oversaw daily operations of the sales floor, delegating tasks appropriately to ensure smooth functioning at all times.
- Increased store's profitability by re-merchandising inventory with attractive, eye-catching window and floor displays.
- Trained and oriented associates to maximize team performance.
Sales Associate
Quiksilver
10.2019 - 01.2021
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Retail Sales Supervisor
The Salvation Army Thrift Store
03.2018 - 07.2019
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Counted cash register drawers at beginning and end of each shift to prepare bank deposits.
Sales Associate
Salvation Army Thrift Store
07.2017 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
High School Diploma -
La Sierra High School
Riverside, CA2014
Skills
- Problem-solving
- Customer service and engagement
- Staff supervision, training/development
- POS systems
- Time management
- Microsoft Office Suite
Languages
English
Timeline
Assistant Store Manager
Quiksilver
07.2023 - 04.2025
Retail Sales Supervisor
Quiksilver
01.2021 - 07.2023
Sales Associate
Quiksilver
10.2019 - 01.2021
Retail Sales Supervisor
The Salvation Army Thrift Store
03.2018 - 07.2019
Sales Associate
Salvation Army Thrift Store
07.2017 - 03.2018
High School Diploma -
La Sierra High School
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