Courtney Craig
Charlotte,NC
Summary
Store Manager dedicated to hiring top-talent and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. People Leader and problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
Work History
Store Director
Sephora
11.2025 - Current
- Managing the #2 Volume Store in the Chicagoland Market. (Volume A)
- Led strategic initiatives to enhance customer experience and drive brand loyalty.
- Managed inventory processes, ensuring optimal stock levels and product availability.
- Developed training programs for staff, resulting in improved sales techniques and customer engagement.
- Streamlined operational processes, enhancing efficiency and reducing costs across the store operations.
- Conducted regular performance evaluations for staff members, identifying areas for growth and development.
- Analyzed sales data to identify trends and opportunities for improvement, adjusting strategies accordingly.
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Managed payroll administration for all employees in alignment with company policies and budgetary guidelines.
Store Manager
Sephora
01.2023 - 11.2025
- Managing the #2 volume store in the Charlotte market (Volume B)
- Oversee daily store operations, ensuring a smooth and efficient client experience.
- Develop and implement strategies to drive store sales and increase profitability.
- Coordinate and oversee sales and profitability, performance, service, and operations.
- Lead, coach, and motivate a team of associates to meet or exceed sales targets.
- Conduct performance appraisals, manage employee development and provide ongoing feedback.
- Manage the leadership team, ensuring effective collaboration and achievement of store goals.
- Ensure high levels of client satisfaction through excellent service.
- Handle client complaints and provide appropriate solutions.
- Work to ensure client loyalty and engagement by supporting client loyalty programs and services.
Store Manager
Tommy Bahama
01.2023 - Current
- Mid-Atlantic District Training Store Manager- District Hiring Store Manager
- Built strong relationships with customers through positive attitude and attentive response.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified opportunities for growth within and collaborated with sales teams to reach sales
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Created work schedules according to sales volume and number of employees.
- Rotated merchandise and displays to feature new products and promotions.
- Oversaw, trained and encouraged team promoting culture of efficiency and performance.
- Oversaw employee scheduling to guide operations and secure adequate staffing coverage for busy periods.
- Hired, trained and evaluated personnel in sales and marketing.
- Trained and developed new associates on POS system and key sales tactics, which improved process flows.
- Oversaw day-to-day processing of payroll for employees, including review of timesheets and computing pay in accordance with FLSA.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Partnered with managers to identify and capitalize on sales trends and brand initiatives.
Cosmetic & Fragrance Department Manager
Belk
08.2019 - 07.2020
- Managed a $6.5 million department in a Top Volume door in the company.
- Managed Counters that include: Lancôme, Estée Lauder, Clinique, Bobbi Brown, Mac, Laura Mercier, Elizabeth Arden, Clarins and Urban Decay.
- Exceeded Sales Plan by 1.6 million YTD
- Interviewed, hired, onboard & trained staff with-in the cosmetic department
- Facilitate and coordinate Talent+ assessment with beauty candidates
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Developed empowering employee culture focused on equipping employees to independently meet customer needs
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up
- Worked actively with Counter management team to create daily and weekly sales plans based on weekly sales trends
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Identified and diminished performance gaps by coaching and supervising 80+ employeemployees ss
- Developed and implemented plans to maximize sales and meet or exceed goals and objectives
- Partnered with Account Executive & Vendors for Brands including: Chanel, Dior, Gucci, Prada and Marc Jacobs; to optimize business and set up Events
- Event Planning for all brands to drive sales and customer experience
Executive Recruiter
Search Solution Group
02.2019 - 08.2019
- Monitored hiring market and potential executive candidates
- Wrote executive job descriptions and lists of qualifications
- Discussed contracts and compensation with new hires
- Followed up with candidates about decisions
- Sourced candidates via Linked-in recruiter, indeed etc
- Worked with marketing to develop and implement recruiting materials
- Discussed all employment aspects with prospective employees, including expected tasks, compensation and policies, to promote clarity from day one
- Screened all applicants based on qualifications and background
- Referred candidate resumes to customer account managers for evaluation and submission
- Evaluated strengths and weaknesses of candidates through effective screening processes
- Coached hiring professionals on optimal recruiting strategies
- Developed and managed pipeline for entry-level and experienced candidates
- Worked with recruiting teams and human resources representatives to accomplish hiring objectives
- Collaborated with various departments to define job qualifications
- Operated and maintained applicant tracking and candidate management systems
- Scheduled interviews with potential hires
- Negotiated unique compensation packages to attract and close candidates
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables
- Conducted pre-interviews for the first stage of the hiring process
- Attended recruitment events and networked
- Educated executives and managers about potential candidates
General Manager
Abercrombie & Fitch
07.2017 - 02.2019
- District Training Store Manager
- Managed $2.5 million volume store
- Hired and trained 50+ part-time staff
- Direct Supervisor for 5 full-time managers ranging from Key holder, MIT, and assistant managers
- Provided staff members with the support and training to achieve top client satisfaction
- Recruited and trained candidates for potential management role opportunities
- Conducted interviews with candidates
- Served as company representative at recruiting events to promote company objectives
- Completed I-9 & E-verify training. Process requests through PeopleSoft and oracle systems
- Developed relationships with potential job candidates to promote effective communication throughout hiring processes
- Oriented newly hired employees by providing company information, facilitating onboarding processes, and establishing position-related requirements
- Facilitated e-learning for all levels of management with-in the store
- Managed all operational task for multi-unit prototype store
- Worked closely with Abercrombie & Fitch Home Office opening & closing stores team. Task included overseeing inventory and merchandise transfers, rightsizing new company carve out store, set new spring collection according to company standard
- Increased profitability by coordinating consistent floor merchandise plan changes to drive sales
Store Manager
Abercrombie & Fitch
03.2015 - 07.2017
- Develop business strategies to raise our customer pool, expand store traffic and optimize profitability by analyzing metrics including, Average transaction value, Units per transaction, Sales plans, conversion and increasing customer loyalty through the A&F Club
- Meet sales goals by training, motivating, mentoring and providing feedback to sales staff
- Ensure high levels of customer service satisfaction through excellent service
Complete store administrative paperwork to ensure compliance with policies and procedures - Maintain outstanding store condition and visual merchandising standards
- Report on buying trends, customer needs and product feedback to District Manager
- Effectively recruit prospective associates that represent a brand positive image
- Conduct interviews to hire quality candidates
- Train new associates while following company guidelines. Hire newassociates into Centralized HR while using the POS system
- Completed I-9 & E-verify training. Process requests through PeopleSoft
- Responsible for managing a weekly schedule that includes 30+ associates. Managing part-time/management availability requests and scheduling conflicts. Correct allocation and use of hours given on a weekly basis by Abercrombie & Fitch home office
- Asset Protection- Inventory control, management of know shortage reports compared to shrink rates
- Oversaw inventory management with cycle counts, audits and shrinkage control
- Processed shipments and maintained stock shelf organization
- Oversaw inventory tracking, management and physical inventory counts
Education
Bachelor of Arts -
North Carolina Agricultural & Technical State University
North Carolina 2014
Skills
- Business Management
- Staff training/development
- Effective leader
- Operations management
- Teamwork and collaboration
- Efficient multi-tasker
- Sales
- Employee scheduling
- Recruitment
- Consistently meet goals
- Human resources management
- Customer service
- Coaching and mentoring
Timeline
Store Director
Sephora
11.2025 - Current
Store Manager
Sephora
01.2023 - 11.2025
Store Manager
Tommy Bahama
01.2023 - Current
Cosmetic & Fragrance Department Manager
Belk
08.2019 - 07.2020
Executive Recruiter
Search Solution Group
02.2019 - 08.2019
General Manager
Abercrombie & Fitch
07.2017 - 02.2019
Store Manager
Abercrombie & Fitch
03.2015 - 07.2017
Bachelor of Arts -
North Carolina Agricultural & Technical State University