Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Crawford

Groveland,FL

Summary

Efficient and detail-oriented Medical Front Desk Specialist with 5 years of experience in medical reception and patient care within healthcare settings. Proficient in managing patient registration, scheduling appointments, and handling insurance verifications. Skilled in maintaining accurate medical records and ensuring compliance with HIPAA regulations. Committed to delivering exceptional customer service and enhancing patient experiences in a fast-paced environment.

Overview

4
4
years of professional experience

Work History

Medical Receptionist

Florida Cardiology
03.2024 - 12.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.

Medical Front Desk Specialist

Community Health Center
11.2022 - 07.2023
  • Greeted patients and completed patient registration process, collecting all necessary insurance documents or co-payments
  • Verified patient insurance information, explained benefits/eligibility for services, and assisted with medical billing/insurance inquiries
  • Handled incoming phone calls, scheduled patient appointments, and maintained patient medical records in EMR system (ECW)

Medical Receptionist

Clark Clinic
01.2021 - 09.2022
  • Greeted patients, handled patient check-in process, and collected all necessary insurance documents or co-payments
  • Scheduled, re-scheduled, and cancelled patient appointments, and made appointment reminder calls to patients
  • Verified patient insurance information, requested prior authorizations for services or medications, handling incoming patient referrals, and followed up on insurance claims statuses
  • Maintained detailed and accurate patient medical records, updating demographics in EMR system (ECW)

Education

High School Diploma - undefined

Florida Virtual School
Lakeland, FL

Skills

  • Dedicated Healthcare Professional with 4 years of experience providing administrative support in primary care and specialty office settings
  • Skilled in scheduling, detailed data entry, insurance verification, obtaining prior authorization, processing referrals, maintaining medical records, multi-tasking, patient registration, handling high call volumes, and providing excellent patient service
  • Proficient with eClinicalWorks EMR system, as well as Microsoft Office Suite (Word, Outlook, etc)

Timeline

Medical Receptionist

Florida Cardiology
03.2024 - 12.2024

Medical Front Desk Specialist

Community Health Center
11.2022 - 07.2023

Medical Receptionist

Clark Clinic
01.2021 - 09.2022

High School Diploma - undefined

Florida Virtual School

Similar Profiles

CREATE PROFILE
Courtney Crawford