Courtney Crickenberger
Ocala,FL
Summary
Personable and dedicated member service representative with extensive experience in service. Solid team player with upbeat, positive attitude and proven skill in establishing rapport. Motivated to maintain member satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building membership, growing yield and improving branch operations.
Overview
17
17
years of professional experience
Work History
Member Service Representative
Florida Credit Union
Ocala, Florida
06.2023 - Current
- Processed loan applications and guided members through approval procedures.
- Provided coaching opportunities for members with challenged credit.
- Identified opportunities for cross-selling additional products or services based on member needs.
- Achieved personal sales goals 100% every month.
- Achieved MSR 1 and 2.
- Achieved Level 1 Underwriter and am working towards being a Level 2.
- Able to assist co-workers questions in the absence of leadership.
Teller
Florida Credit Union
Ocala, Florida
05.2022 - 06.2023
- Processed customer transactions accurately and efficiently.
- Achieved Teller 1.
- Performed high levels of production and earned top teller transaction award for Q4 2022.
- Built rapport with many regular members.
Customer Service Manager
Publix Supermarkets
Ocala, Florida
07.2009 - 05.2022
- Conducted performance evaluations and provided constructive feedback to associates.
- Provided exceptional customer service to ensure customer satisfaction.
- Trained and developed associates.
- Scheduled associates to ensure coverage during peak times.
- Set clear expectations and helped employees pursue optimal paths for personal growth within the company.
Education
Vanguard High School
Ocala, FloridaSkills
- Loan processing
- Cross-selling
- Credit coaching
- Customer relationship management
- Service delivery optimization
- Effective communication
- Attention to detail
- Workflow optimization
- Customer service
Timeline
Member Service Representative
Florida Credit Union
06.2023 - Current
Teller
Florida Credit Union
05.2022 - 06.2023
Customer Service Manager
Publix Supermarkets
07.2009 - 05.2022
Vanguard High School