Nicole Richie
Brandon,MS
Summary
Dynamic professional with extensive experience in member services and loan assistance. Skilled in training new employees and managing member accounts, ensuring compliance and accuracy. Committed to enhancing operational efficiency and delivering exceptional customer support.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Member Service Representative
Central Electric Power Association
Brandon, MS
04.2021 - Current
- Resolved member complaints through effective communication and problem-solving.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Processed new member applications and maintained accurate records.
- Ensured timely processing of customer payments
- Trained new employees on customer service protocols and company policies.
Commercial Loan Assistant
Citizens National Bank
Madison, MS
05.2019 - 04.2021
- Processed commercial loan applications and prepared documentation for approval.
- Communicated with clients to gather financial information and clarify loan requirements.
- Coordinated with underwriters to facilitate timely loan reviews and decisions.
- Maintained organized records of loan files and documentation for compliance purposes.
- Reviewed loan documents to ensure accuracy and completeness.
- Monitored customer accounts on an ongoing basis in order to identify any delinquencies or irregularities that may need attention.
- Managed post-closing activities related to funded loans including tracking collateral items, recording liens.
- Communicated regularly with customers regarding their loans status or any changes that may affect them.
- Offered administrative task assistance and performed database updates, email communication, and document processing.
Loan Officer Assistant
PriorityOne Bank
Brandon, MS
10.2001 - 05.2018
- Assisted loan officers with documentation and application processing.
- Conducted credit checks, verified income and employment information, and obtained other required documentation from applicants.
- Reviewed loan applications for completeness and compliance with regulations.
- Monitored loan applications for completeness and accuracy prior to submission to underwriting department.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Verified accuracy of all calculations related to mortgage payments, interest rates, taxes, insurance premiums.
- Managed customer inquiries and provided timely information on loan products.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
- Coordinated between clients and underwriters to ensure smooth communication.
- Prepared loan closing documents and scheduled appointments for clients.
- Liaised between borrowers and realtors, title companies and loan company management.
- Organized files and maintained accurate records of loan transactions.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
- Input data into loan origination system accurately and timely.
- Processed requests for payoff statements from borrowers or third parties.
- Performed administrative tasks such as creating status reports on loans in progress, photocopying loan documents, printing daily mortgage rate sheets and answering phones.
Education
Penn Foster Career School
Scranton, PASkills
- Loan processing
- Payment processing
- Transaction processing
- Record management
- Document management
- Database management
- Compliance review
- Complaint resolution
- Dispute resolution
- Client communication
- Client support
- Member account management
- Bank operations
- Detail orientation
- Time management
- Problem solving
- Notary public
Timeline
Member Service Representative
Central Electric Power Association
04.2021 - Current
Commercial Loan Assistant
Citizens National Bank
05.2019 - 04.2021
Loan Officer Assistant
PriorityOne Bank
10.2001 - 05.2018
Penn Foster Career School