COURTNEY CROCKER
Monrovia,CA
Summary
Versatile Lobby Services Associate with comprehensive experience in patient intake, appointment coordination, and front-line healthcare support. Combines strong interpersonal skills and operational efficiency, utilizing EPIC for effective data management and insurance verification in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Operating Room Clerk (Contract)
City of Hope Cancer Research Institute
Duarte, CA
03.2021 - 05.2021
- Registered and prepared 3,200+ patients for surgical procedures, ensuring accuracy of documentation and patient records
- Verified patient demographics, consent forms, and insurance information in EPIC
- Supported clinical teams to maintain efficient patient flow in time-sensitive environments
- Communicated clearly with patients to provide guidance and reduce anxiety prior to procedures
- Maintained accuracy and efficiency while supporting high patient volume in a fast-paced surgical environment
Resources Coordinator (Contract)
City of Hope Cancer Research Institute
Duarte, CA
07.2020 - 04.2021
- Screened 28,000+ patients, staff, and visitors for COVID-19 symptoms in a high-traffic hospital setting
- Provided clear direction on hospital protocols and connected individuals to appropriate services
- Maintained professionalism and composure in high-pressure, high-volume conditions
Care Provider Assistant
In-Home Support Services
Pomona, CA
05.2023 - 04.2025
- Provided patient-centered support to elderly clients, assisting with daily care and medication routines
- Coordinated medical appointments and transportation, ensuring continuity of care
- Built trust quickly with patients and families through consistent, clear, and compassionate communication
- Maintained accurate documentation while ensuring patient confidentiality
Administrative Assistant (Contract)
Institute for Redesign of Learning
Pasadena, CA
01.2024 - 02.2024
- Functioned as the front desk point of contact, addressing visitor interactions and inquiries.
- Maintained accurate data entry and supported reporting and compliance tracking
- Assisted with day-to-day administrative operations in a fast-paced environment
iCare Crew Member (Contract)
Los Angeles World Airports (LAX)
12.2022 - 04.2023
- Assisted 250+ travelers daily with wayfinding, accessibility needs, and customer service
- Managed high-volume interactions while maintaining professionalism and responsiveness
Retail Associate
Marshalls
Monrovia, CA
08.2025 - 05.2026
- Delivered consistent customer service in a fast-paced retail environment
- Supported customer inquiries, issue resolution, and daily operations
Education
Bachelor of Science - Health Science
San Jose State University
San Jose, CASkills
- Patient Registration & Intake
- Appointment Scheduling
- EPIC EHR
- Insurance Verification
- Front Desk Operations
- High-Volume Phone Support
- HIPAA Compliance
- Patient Relations & Customer Service
- Care Coordination
- Microsoft Office Google Workspace Salesforce
- Conversational Spanish
Timeline
Retail Associate
Marshalls
08.2025 - 05.2026
Administrative Assistant (Contract)
Institute for Redesign of Learning
01.2024 - 02.2024
Care Provider Assistant
In-Home Support Services
05.2023 - 04.2025
iCare Crew Member (Contract)
Los Angeles World Airports (LAX)
12.2022 - 04.2023
Operating Room Clerk (Contract)
City of Hope Cancer Research Institute
03.2021 - 05.2021
Resources Coordinator (Contract)
City of Hope Cancer Research Institute
07.2020 - 04.2021
Bachelor of Science - Health Science
San Jose State University