Christie Maceri
Roseville,MI
Summary
Medical administrative professional with 10+ years supporting patient registration, admissions, and pharmacy operations. Manages appointment scheduling, patient intake, insurance verification, and medical records maintenance. Provides physician communication and responsive customer service through multi-line telephone systems.
Overview
13
13
years of professional experience
Work History
Phone Room Receptionist
St. Clair Orthopedics and Sports Medicine
St. Clair Shores, MI
06.2019 - 04.2021
- Registered new patients and scheduled appointments, ensuring accurate follow-up information post-testing and surgical procedures.
- Coordinated messages among patients, physicians, and technicians to facilitate timely appointment responses and information requests.
- Communicated with patients regarding scheduling, follow-up needs, and medical office inquiries.
- Handled high-volume telephone communications while delivering professional and courteous customer service.
- Ensured prompt delivery of signed physician letters to physical therapy providers to support continuity of patient care.
Patient Access Clerk / ER Admitting Clerk
McLaren Macomb Hospital
Mount Clemens, Michigan
06.2016 - 05.2019
- Registered emergency room patients and verified insurance information to maintain accurate patient records.
- Re-verified patient insurance information prior to admission, minimizing potential billing and registration errors.
- Coordinated admission paperwork and documentation for incoming patients, ensuring timely access to critical information for hospital departments.
- Assisted with registration and admission of surgical patients, facilitating smooth pre-operative processes.
- Worked effectively in a fast-paced hospital environment while handling sensitive patient information.
- Collected Medicare documentation and communicated with funeral homes while maintaining confidentiality and sensitivity.
Customer Service Representative / Data Entry
All American Medical Pharmacy
Warren, MI
07.2014 - 04.2016
- Handled inbound and outbound calls regarding prescription concerns, new orders, and medication inquiries, ensuring accurate information delivery.
- Resolved customer issues quickly and communicated professionally with patients and healthcare offices.
- Coordinated communication with doctor offices and followed up with customers to provide timely updates on prescription status.
- Entered medication orders with accuracy while delivering strong customer service.
- Guided customers in troubleshooting meters and provided clear instructions on proper device usage.
Medical Receptionist / Assistant
Institute for Ear Nose Throat
Macomb, Michigan
06.2013 - 07.2014
- Checked patients in and out, verified insurance, collected demographic details, and scheduled appointments to ensure accurate patient records and timely service.
- Assisted physicians and clinical staff with administrative and patient-care tasks to enhance patient experience and support clinical operations.
- Escorted patients to examination rooms and facilitated clinical workflow for improved patient flow and care efficiency.
- Communicated clearly with patients and supported routine office procedures.
- Answered multiline phone systems and routed patient calls to appropriate staff.
- Used D-Thomas and E-Thomas software for medical office operations, financial recordkeeping, and word processing.
Customer Service Representative / Data Entry
Great Lakes Medical Supply
Warren, MI
06.2008 - 08.2012
- Delivered professional customer service while managing multiple requests, maintaining high service standards under pressure.
- Communicated order status and service needs clearly with customers, enhancing overall customer satisfaction.
- Answered inbound and outbound customer calls to identify needs and assist with medical supply orders, ensuring timely fulfillment.
- Entered customer information accurately and processed records to support order fulfillment.
Skills
- Patient Registration & Intake
- Medical Reception
- Appointment Scheduling
- Insurance Verification
- Patient Access & Admissions
- Pre-Operative Coordination
- Medical Records
- Documentation & Recordkeeping
- Patient communication
- Multiline phone systems
- Healthcare Communication
- Multi-Line Phone Systems
- Recordkeeping
- Verbal and written communication
- Physician & Patient Communication
- Patient Scheduling
- Verbal communication
- Data management
- Professional attitude
- Telephone communication
Timeline
Phone Room Receptionist
St. Clair Orthopedics and Sports Medicine
06.2019 - 04.2021
Patient Access Clerk / ER Admitting Clerk
McLaren Macomb Hospital
06.2016 - 05.2019
Customer Service Representative / Data Entry
All American Medical Pharmacy
07.2014 - 04.2016
Medical Receptionist / Assistant
Institute for Ear Nose Throat
06.2013 - 07.2014
Customer Service Representative / Data Entry
Great Lakes Medical Supply
06.2008 - 08.2012