Lajahnay Poole
Summary
Detail-oriented Certified Clinical Medical Assistant with 8+ years of experience in healthcare support, patient registration, insurance verification, and administrative coordination. Experienced in managing high-volume calls, scheduling appointments, verifying coverage, and documenting accurately in EHR systems including Epic, Athena, and Tebra. Recognized for strong communication skills, professionalism, and maintaining HIPAA compliance in fast-paced healthcare environments. Seeking a remote Patient Access Representative role where I can deliver efficient and compassionate patient support.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Medical Assistant / Front Desk Receptionist
Chicago Centers for Women’s Health
Chicago
03.2025 - Current
- Manage high-volume patient check-in and check-out processes while ensuring accuracy and efficiency.
- Verify insurance eligibility, benefits, and prior authorizations to prevent claim denials.
- Schedule appointments and coordinate patient referrals to optimize provider schedules.
- Maintain accurate documentation in Epic, Athena, and Tebra EHR systems.
- Handle multi-line phone systems, addressing patient inquiries with professionalism and empathy.
- Ensure strict adherence to HIPAA regulations when managing protected health information.
Fulfillment Associate
Amazon SSD
Country Club Hills
10.2021 - Current
- Process high-volume transactions with strong attention to detail and accuracy.
- Utilize time management and organizational skills to meet productivity metrics.
- Collaborate with team members to improve workflow efficiency and meet deadlines.
Nurse Assistant
Kelly Home Healthcare
Hazel Crest
02.2021 - 10.2023
- Supported patient intake processes and documented vital signs and patient updates accurately.
- Maintained detailed patient records to ensure continuity of care.
- Communicated effectively with patients, families, and healthcare providers.
- Assisted with medication administration and health education.
Education
Certified Clinical Medical Assistant (CCMA) - Certified Clinical Medical Assistant (CCMA)
National Healthcareer Association
11.2024 - 01.2025
Hillcrest High School
Hazel Crest , Illinois Skills
- Patient Registration & Intake
- Insurance Verification & Eligibility
- Appointment Scheduling
- Electronic Health Records (Epic, Athena, Tebra)
- HIPAA Compliance
- Revenue Cycle Support
- Medical Terminology
- Data Entry & Documentation Accuracy
- Multi-line Phone Systems
- Customer Service & Conflict Resolution
- Time Management in Remote Settings
Timeline
Medical Assistant / Front Desk Receptionist
Chicago Centers for Women’s Health
03.2025 - Current
Certified Clinical Medical Assistant (CCMA) - Certified Clinical Medical Assistant (CCMA)
National Healthcareer Association
11.2024 - 01.2025
Fulfillment Associate
Amazon SSD
10.2021 - Current
Nurse Assistant
Kelly Home Healthcare
02.2021 - 10.2023
Hillcrest High School