Katelyn Alvarado
McFarland,USA
Summary
Medical Office Administration graduate with strong adaptability and quick learning abilities. Proven ability to thrive in fast-paced environments while maintaining high standards of accuracy and efficiency. Committed to delivering exceptional administrative support and enhancing patient experiences. Demonstrated skills in organization, communication, and problem-solving within healthcare settings.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Receptionist
StatMD Urgent Care
Bakersfield, CA
03.2025 - 05.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
McDonalds
10.2021 - 01.2022
- I showed exceptional customer service skills while handling transactions with precision and professionalism. I could manage money accurately and ensure financial transactions were achieved securely and successfully.
Education
Medical Office Administration Certificate - undefined
San Joaquin Valley College
Delano, CASkills
- Over 64 WPM typing proficiency
- Flexibility and adaptability
- Cash management skills
- Analytical problem solving
- Efficient time management
- Patient registration & intake
- Active listening techniques
- HIPAA compliance & patient confidentiality
Certification
- AMERICAN HEART ASSOCIATION
- Basic Life Support Provider (BLS)
- HIPPA Certificate
Languages
English
Native or Bilingual
Externship
- Dr. Pramod Srivastava – Orthopedic Surgeon, 432 Lexington St, Delano, CA 93215
- 180 hours completed
- Learned:
- Appointments/ scheduling
- Records management/ filing
- Billing
- Handling of mail
- Electronic medical records (EMR)
- Authorizations/ referrals
- Patient/ visitor reception
- Answering phones
Timeline
Medical Receptionist
StatMD Urgent Care
03.2025 - 05.2025
McDonalds
10.2021 - 01.2022
Medical Office Administration Certificate - undefined
San Joaquin Valley College