STEPHANIE PEREZ
Pompano Beach
Summary
Patient Services Representative-Call Center Representative with 9+ years in dental and healthcare environments. Adept at Eagle Soft, Dentrix, Open Dental, Epic, Salesforce and multi-line phone systems. Excels in insurance verification, face to face patient interactions, patient phone interaction, and administrative tasks. Consistently enhancing patient satisfaction and optimizing front desk operations. Passionate about leveraging my expertise to innovate and improve patient services through an effective communication, teamwork, and patient satisfaction.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
North Suburban Medical Center
07.2024 - 03.2025
- Check in patients
- Check out patients
- Answer incoming calls
- Take messages for providers
- Data entry
- Scan paperwork
- Open faxes
- Fax referrals
- Check co pays
- Collect co pays
- Take payments
- Mail out notices
- Verify insurance
- Enter EOB payments
- Make recalls
- Schedule appointments
- Cancel/Reschedule appointments
Patient Services Representative
Health Connector
03.2023 - 07.2024
- Answer incoming calls
- Enroll members in health insurance
- Plan shop
- Discuss plan details, co payments, and compare plans
- Cancel coverage
- Answer general health insurance questions
- Set up auto payments
- Guide members on how to make payments
- Redirected calls
- Eager to learn and adapt quickly, demonstrating strong work ethics, punctuality, and a collaborative spirit to enhance patient services.
Front Desk/Call Center Representative
Dental 360 Bucktown
07.2020 - 03.2023
- Answer a high volume of incoming calls
- Make outbound calls
- Schedule patients
- Reschedule/Cancel/Confirm appointments
- Check in patients
- Verify Insurances
- Scan paperwork
- Check out patients
Call Center Representative
United Dental Partners
10.2016 - 01.2020
- Answer high volume of incoming calls
- Reschedule/Cancel appointments
- Confirm future appointments
- Verify Insurance
- Schedule appointments
Education
High School - undefined
West Leyden High School
Northlake, IL12.2011
Skills
- Administration Typing
- Problem Solving Time Management
- Critical Thinking Attention to Detail
- Microsoft Word Excel
- Filing Organization
- Insurance Verifications
- General office
- Dental office experience
- Dental Receptionist Insurance Verification
- Open Dental Front Desk Receptionist
- Eagle soft
- Dentrix
- Teamwork
- PowerPoint Multi-line phone systems
- Customer Service Communication
- Medical Scheduling
- Medical Imaging
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Insurance verification
- HIPAA guidelines
- Appointment management
- Payment collection
- Reminder calls
- Patient relations
- Electronic medical records
- Letter preparation
- Medical records management
- EMR / EHR
- Workflow optimization
- Referral verification
- Paperwork coordination
- Medical office administration
- Documentation
- Mail management
- Typing 55 wpm
- Typing and filing
- Patient callbacks
- Petty cash management
- Co-payment collection
- Patient reception management
- Customer service
- Problem-solving
- Computer proficiency
- Cash handling
- Collaboration and teamwork
- Time management
- Critical thinking
- Organization
- Adaptable
- Patient referral
- Insurance authorization
- Office coordination
- Flexible schedule
Languages
English
Full Professional
Spanish
Elementary
Timeline
Medical Receptionist
North Suburban Medical Center
07.2024 - 03.2025
Patient Services Representative
Health Connector
03.2023 - 07.2024
Front Desk/Call Center Representative
Dental 360 Bucktown
07.2020 - 03.2023
Call Center Representative
United Dental Partners
10.2016 - 01.2020
High School - undefined
West Leyden High School
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