Courtney Cross
Ravenna
Summary
Conscientious employee with exceptional administrative and organizational skills. Versed in supporting employee recruitment, and paperwork processing. Facilitates candidate interviews and employee onboarding to maintain low vacancy/turnover rate. Practices with communication management, employee onboarding, employee relations, time management, schedule coordination and policy implementation. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Skilled in working under pressure and adapting to new situations and challenges. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals.
Overview
4
4
years of professional experience
Work History
AR Specialist/Account Manager/Contracting Assistant
Wall Street Systems Inc.
02.2023 - Current
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Anticipated clients' needs by staying in touch on regular basis.
- Built client relationships by acting as liaison between customer service and sales teams.
- Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.
- Organized joint sales calls with current customers and outside vendors.
- Maintained central database of key contacts, risk ratings, financial impact and key issues.
- Obtained and evaluated credit information about prospective customers.
- Contributed to team objectives in fast-paced environment.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Trained new employees on customer service, money handling and organizing strategies.
- Quoted prices, credit terms and other bid specifications.
National Sales Representative
Paychex Inc
01.2022 - 02.2023
- Maintained and organized customer database of over clients nationwide.
- Worked independently with minimal supervision.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Prioritized tasks and projects to meet tight deadlines.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Exceptional computer skills
Bartender
Barrio Taco & Tequila Bar
08.2019 - 12.2021
- Served food and alcoholic beverages in high-volume establishment, upholding superior record of positive feedback
- Engaged guests with warm conversation, building bar loyalty and encouraging repeat business
- Tapped beer kegs and served draft beer, bottled alcoholic beverages, mixed alcoholic beverages, and frozen beverages
- Maintained aesthetic bar appearance through continuous cleaning, organizing, and supply replenishment
- Trained and supervised bar staff to deliver exceptional service to customers.
Education
Bachelor's Degree - Human Resource
Southern New Hampshire University
Hooksett, NH03.2023
Skills
- Network Development
- Information Updates
- Follow-Up Calls
- Quota Achievement
- Microsoft Excel
- Company Policies and Procedures Training
- Office Supplies and Inventory
- Payroll Preparation
- Upselling Techniques
- Customer Service
- Business Growth and Retention
- Manage Contracts
- Past Due Balance Management
References
Jeff Whiting
NSS Manager
Paychex
(585)-880-7669
Current Manager
Brian Huss
General Store Manager
Applebee's
(216)-509-3357
Past Manager
Kaylyn Cox
HR BP1
Paychex
(330)-631-1330
Past time coworker/manager
Carli Craig
National Sales Support Associate
Paychex
(440)-413-7953
Coworker
Timeline
AR Specialist/Account Manager/Contracting Assistant
Wall Street Systems Inc.
02.2023 - Current
National Sales Representative
Paychex Inc
01.2022 - 02.2023
Bartender
Barrio Taco & Tequila Bar
08.2019 - 12.2021
Bachelor's Degree - Human Resource
Southern New Hampshire University
Similar Profiles
Lawry HallLawry Hall
Truck Driver at Wall Street SystemsTruck Driver at Wall Street Systems
James MyrickJames Myrick
Owner/Operator Truck Driver at Wall Street SystemsOwner/Operator Truck Driver at Wall Street Systems
Erica GieseErica Giese
Administrative Assistant / Building Manager at NEW Wall StreetAdministrative Assistant / Building Manager at NEW Wall Street
Constance SottConstance Sott
Clinical Experience Placement Specialist at Kent State UniversityClinical Experience Placement Specialist at Kent State University
Ryan DornonRyan Dornon
Sous Chef at Heritage Steak and WhiskeySous Chef at Heritage Steak and Whiskey