Nicole Uhl
Ravenna
Summary
Adaptable and detail-oriented customer service representative known for strong problem-solving and teamwork skills. Experience in training staff and optimizing service delivery to enhance overall customer satisfaction.
Overview
8
8
years of professional experience
Work History
Depot CSR
Tektronix
07.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns accurately using internal systems, ensuring customer satisfaction.
- Collaborated with team members to enhance service delivery and streamline processes.
- Trained new staff on company protocols and customer service best practices.
- Maintained detailed records of customer interactions to support operational reporting efforts.
School Bus Driver
Kistler Transportation
03.2020 - 02.2022
- Transported students safely to and from school, adhering to all traffic laws and regulations.
- Conducted pre-trip inspections to ensure bus safety and operational readiness.
- Maintained accurate records of student attendance and behavior during transit.
- Communicated effectively with parents, school staff, and transportation coordinators regarding schedules and issues.
RMT/Wholesale
CJ Tire And Auto
07.2018 - 03.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Education
GED -
Elderton High School
Elderton,PA12-2000
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Microsoft outlook
- Administrative support
- Microsoft Office Suite
- Data collection
- Prioritization
- Assertiveness
- Recordkeeping strengths
Timeline
Depot CSR
Tektronix
07.2023 - Current
School Bus Driver
Kistler Transportation
03.2020 - 02.2022
RMT/Wholesale
CJ Tire And Auto
07.2018 - 03.2020
GED -
Elderton High School