COURTNEY CRUTCHER
New Market,TN
Summary
Hands-on hospitality professional with broad experience in restaurant management, team development, and guest service. Combines operational oversight, staff coaching, inventory and schedule management, and careful attention to cleanliness, food handling, and equipment readiness. Delivers dependable support that keeps service organized, efficient, and aligned with business standards.
Overview
25
25
years of professional experience
Work History
Deli
Buc-ee's
Sevierville, Tennessee
10.2025 - 10.2026
- Cleaned workstations, tools, and shared spaces to uphold hygiene standards and safety.
- Followed health codes and regulations regarding food handling procedures.
- Checked product quality for freshness, shape, and appearance.
- Packaged baked goods and labeled display items neatly.
- Operated ovens, mixers, and proofing equipment safely.
- Maintained stock levels in work areas to support workflow and minimize downtime., orderly, and ready for employer use.
- Organized work area at end of shift to prepare for smooth production transition next day.
- Supported clean workspaces and organized supplies throughout the shift.
Server
Lisas Country Kitchen
Jefferson , Tn
11.2022 - 10.2025
- Greeted guests with friendly service at Lisa's Country Kitchen dining room.
- Took food and drink orders accurately from tables and counter guests.
- Served meals and refilled beverages promptly during busy restaurant shifts.
- Handled cash, card payments, and receipt processing at the register.
- Arranged dining tables with proper utensils and settings for guest service., cleared dishes, and reset dining areas for new guests.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Manager
Freddys Frozen Custard And Steakburger
Sevierville, Tennessee
03.2022 - 11.2022
- Completed tasks efficiently within set timeframes, ensuring project deadlines were met.
- Enhanced team capability by monitoring daily activities and providing mentorship to team members.
- Cross-trained existing employees to maximize team agility and performance.
- Facilitated employee onboarding through comprehensive training and orientation documentation.
General Manager
Applebee's
09.2017 - 04.2022
- Prepared financial reports, clearly explaining operational effectiveness, trends and variances
- Developed long and short-range financial objectives, supporting company mission statement
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Provided clear direction and set priorities for accomplishing desired actions and results
- Recruited team members to ensure staffing levels aligned with projected sales
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Managed company assets by ensuring establishments were clean, fully equipped, and maintained proper working equipment
- Met safety and security standards by overseeing preventative maintenance and repairs
- Developed employee development plan with clear expectations for team members
ASSISTANT FOOD AND BEVERAGE MANAGER
Wilderness at the Smokies
06.2013 - 08.2017
- Scheduled staff hours and allocated resources to improve team performance
- Reviewed procedures and operational challenges to identify service and safety enhancements.
- Coordinated kitchen workflow to enhance supply utilization and reduce preparation time
- Greeted guests, escort them to seats and present them with menus and wine lists
- Counted cash accurately for daily transactions and made bank deposits
Daleville High School
06.2001
Education
Daleville High School
Daleville06-2001
Skills
- Food Safety Standards
- Operational safety
- Inventory Audits
- Cost Control
- Team development
- Employee Performance Reviews
- Goal Attainment
- Time Management
- Organizational Systems
- Communication
- Guest Relations
- Employee Recognition
Additional Information
ABC -Card
Servsafe certified
Timeline
Deli
Buc-ee's
10.2025 - 10.2026
Server
Lisas Country Kitchen
11.2022 - 10.2025
Manager
Freddys Frozen Custard And Steakburger
03.2022 - 11.2022
General Manager
Applebee's
09.2017 - 04.2022
ASSISTANT FOOD AND BEVERAGE MANAGER
Wilderness at the Smokies
06.2013 - 08.2017
Daleville High School
06.2001
Daleville High School