Courtney Cullen
Honolulu,HI
Summary
I am a confident, reliable individual who works well independently or as part of a team. I relate well with people on all levels, easily making friends and strong working relationships. I'm adaptable and quick to learn new skills. I enjoy positions that allow me to interact with people, use my problem-solving abilities and allow me to grow within an organization.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Service Representative Agent
Ocean Marine Insurance Agency
2022.08 - Current
- Property and Casualty Producer - Active
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Promptly responded to inquiries and requests from prospective customers
Senior Customer Service Agent
Lucky Owl Car Rental
2020.06 - 2022.08
- Handled customer inquiries and complaints with professionalism to restore satisfaction.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Proactively addressed customer concerns in order to prevent escalations and complaints.
Store Manager
Ocean Legends
2018.05 - 2019.06
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Store Manager
Aloha Scuba
2016.07 - 2018.05
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Store Manager
Island Divers Hawaii
2015.05 - 2016.07
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Community Work Volunteer
Fort Benning Thrift Shop
2014.06 - 2015.05
- Maintained clean facilities to better serve program needs.
- Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
- Established and maintained relationships with local organizations to coordinate volunteer efforts.
Teachers Assistant
PunkinPatch Daycare
2012.03 - 2013.05
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Handed out classroom materials, like pencils, paper, and crayons.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
President Volunteer
4-31 FRG
2011.05 - 2013.05
- Established relationships with club members and maintained positive club standing with trustworthy actions and professionalism.
- Organized special activities and events for existing club members, including service projects, parties and procedural meetings.
- Managed club budget and tracked fee collection, financial documentation and funds allocation.
Administrative Assistant
Noninvasive Medical Technologies
2008.05 - 2011.05
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
Vet Technician
LuvMy Pet
2007.03 - 2010.04
- Administered medications to animals in treatment and documented changes in condition.
- Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
Trainer
Superior Horse Farm
2004.09 - 2007.05
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Rode horses in training sessions and provided feedback on track performance.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form and skills.
- Instructed students in horsemanship and specific riding skills in both English and Western riding styles.
Education
PTA -
Finlandia University
Hancock, MIHigh School Diploma - undefined
Spotswood High School
Spotswood, NJ05.2007
Skills
- Time Management
- Relationship Building
- Problem-Solving
- Client Relations
- Adaptability and Flexibility
- Client Relations
Accomplishments
- Successfully Fundraised and Participated in Over the Edge Hawaii 2019, 2021, 2022
- Paradise Plunge Hawaii Special Olympics Fundraiser 2022
Certification
- Whale Shark Distinctive Specialty Certification
- Rescue Diver, Primary and Secondary Care CPR & AED
- Divemaster 2016 No.390728
- Licensed Property and Casualty Producer - Active
Hobbies
Scuba Diving is a huge passion of mine, I have an indescribable love of the ocean and all it's creatures big and small.
Reading- everything from a good murder mystery (Archie Mayer), fantasy (Mercedes Lackey), Clive Cussler's & Wilber Smith for modern adventures with a historical twist and books about wrecks/diving like Shadow Divers by Robert Kurson.
Painting, sculpting, sewing, crocheting, underwater photography. Experimenting with new mediums doing something creative.
In my spare time I take my girls ( 2 rescue pups) on Adventures! Mainly hiking and exploring.
Fundraising for the Hawaii Special Olympics- The special olympics are close to my heart because of my special needs brother, so any chance i get to help fundraise and participate in fundraisers i do.
Timeline
Customer Service Representative Agent
Ocean Marine Insurance Agency
2022.08 - Current
Senior Customer Service Agent
Lucky Owl Car Rental
2020.06 - 2022.08
Store Manager
Ocean Legends
2018.05 - 2019.06
Store Manager
Aloha Scuba
2016.07 - 2018.05
Store Manager
Island Divers Hawaii
2015.05 - 2016.07
Community Work Volunteer
Fort Benning Thrift Shop
2014.06 - 2015.05
Teachers Assistant
PunkinPatch Daycare
2012.03 - 2013.05
President Volunteer
4-31 FRG
2011.05 - 2013.05
Administrative Assistant
Noninvasive Medical Technologies
2008.05 - 2011.05
Vet Technician
LuvMy Pet
2007.03 - 2010.04
Trainer
Superior Horse Farm
2004.09 - 2007.05
PTA -
Finlandia University
High School Diploma - undefined
Spotswood High School
- Whale Shark Distinctive Specialty Certification
- Rescue Diver, Primary and Secondary Care CPR & AED
- Divemaster 2016 No.390728
- Licensed Property and Casualty Producer - Active
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