Ana Rodriguez
Palestine,TX
Summary
Optimistic customer service representative with 9 years of experience assisting customers in solving complex issues. Resourceful problem solver who is great at remaining calm in stressful situations and effectively assisting a variety of customers. Hardworking, responsible, organized and efficient. Integrity to follow HIPPA laws and met deadlines when needed.
Overview
7
7
years of professional experience
Work History
Customer Service Representative Agent
TTEC
Remote
08.2022 - 08.2023
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
Dispatcher
Anderson County Sheriff's Office
Palestine, TX
04.2018 - 12.2021
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Sales Associate
Brady’s Ace Hardware
Palestine, TX
09.2016 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelors Of Science - Business Administration
Colorado Technical University
OnlineSkills
- Customer Focus
- Building rapport
- Critical Thinking
- Problem-solving abilities
- Active Listening
- Conflict Resolution
- Filing
- Multi-line phone talent
- Microsoft excel
- Time management
- Bilingual
- Empathy
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative Agent
TTEC
08.2022 - 08.2023
Dispatcher
Anderson County Sheriff's Office
04.2018 - 12.2021
Sales Associate
Brady’s Ace Hardware
09.2016 - 03.2018
Bachelors Of Science - Business Administration
Colorado Technical University