Courtney Danner
Marion,OH
Summary
Results-driven Business Professional with expertise in financial reporting and compliance monitoring. Experienced in enhancing tenant and team satisfaction through effective vendor management and community engagement. Background includes property management and hospitality coordination, with a focus on developing operational strategies that boost efficiency.
Overview
5
5
years of professional experience
Work History
Property Manager
Henry Development Group
Marion, OH
08.2021 - Current
- Managed daily operations of residential and commercial properties.
- Developed targeted marketing strategies that resulted in increased tenant inquiries and improved occupancy rates.
- Conducted regular property inspections to maintain compliance and quality.
- Oversaw financial budgeting and reporting processes to ensure transparency and accountability in property operations.
- Communicated effectively with tenants regarding policies and updates.
- Trained and supervised staff on property management best practices.
- Resolved resident complaints and coordinated maintenance requests to improve tenant satisfaction and maintain property condition.
- Maintained accurate records of financial transactions including rent collections, security deposits, and other income sources.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
Hospitality Coordinator
Main Street Hospitality Group
Marion, OH
08.2023 - Current
- Coordinated guest services, resulting in increased visitor satisfaction and engagement.
- Organized and managed reservations, check-ins, and check-outs of guests.
- Managed multiple bookings simultaneously while ensuring accuracy in data entry.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Resolved any complaints from guests in an efficient manner while upholding company policies.
- Coached staff on performance enhancement strategies, leading to improved customer relations.
- Developed long-term strategies for business needs, collecting guest relations feedback for process improvements.
Community Manager
Connect Coworx
Marion, OH
08.2024 - Current
- Developed and implemented strategies to increase community engagement.
- Managed community engagement initiatives to boost member interaction and satisfaction levels.
- Designed onboarding processes for new members to ensure smooth integration into the community.
- Responded promptly to customer inquiries, ensuring timely resolution of concerns.
- Assisted with developing marketing plans for campaigns and promotions.
- Collected rent and payments from residents, maintaining detailed reports on payment statuses to ensure accountability.
- Oversaw repairs and enhancements by working closely with maintenance staff.
Event Venue & Bar Manager
The Brickyard on Main
Marion, OH
08.2021 - Current
- Coordinated special events, creating tailored beverage offerings that enhanced guest experiences for diverse clientele.
- Trained and supervised staff on drink preparation and customer service standards.
- Resolved customer complaints promptly, fostering a welcoming atmosphere and improving guest satisfaction at the bar.
- Monitored patron alcohol consumption to encourage safety.
- Ensured compliance with local health codes regarding food storage temperatures or alcohol serving guidelines.
- Monitored cash intake, identifying and addressing discrepancies to ensure accurate financial reporting.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
Associate of Applied Business - Business Management - Accounting
Marion Techincal College
Marion, OH05-2021
Skills
- Lease negotiation
- Compliance monitoring
- Asset management
- Vendor coordination
- Financial budgeting and reporting
- Accounting operations
- Preventive Maintenance
- Database management
- Software utilization
- Business development
- Team building
- Community engagement
- Problem solving
References
References available upon request.
Timeline
Community Manager
Connect Coworx
08.2024 - Current
Hospitality Coordinator
Main Street Hospitality Group
08.2023 - Current
Property Manager
Henry Development Group
08.2021 - Current
Event Venue & Bar Manager
The Brickyard on Main
08.2021 - Current
Associate of Applied Business - Business Management - Accounting
Marion Techincal College