Erica Carreon
Edcouch,USA
Summary
Skilled Property manager with 7 years of experience in residential property management, specializing in tenant relations and lease negotiations. Proven track record of achieving a 100% tenant satisfaction rate and reducing late payments by 75% through effective rent collection strategies. Experienced in overseeing property operations, conducting inspections, and ensuring compliance with regulations. Adept at managing budgets and fostering positive relationships with property owners and contractors.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Property Manager
Grand N Gold LLC
Oklahoma City, OK
11.2022 - Current
- Managed and oversaw daily operations of residential and commercial properties, ensuring efficient and smooth functioning of all aspects of property management
- Developed and maintained positive relationships with tenants, addressing concerns and inquiries promptly, contributing to a high tenant satisfaction rate of 100%
- Conducted regular property inspections to identify maintenance needs, safety hazards, and compliance issues, ensuring a well-maintained and safe living or working environment
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
- Implemented a proactive rent collection process, reducing late payments by 75% and improving overall cash flow
- Handled tenant disputes and conflicts professionally and effectively, maintaining positive relationships and minimizing legal complications
- Maintained accurate and up-to-date property records, including lease agreements, maintenance logs, and financial documents, ensuring compliance with industry regulations
- Developed and maintained positive relationships with property owners, providing regular updates on property performance and financial outcomes
- Successfully navigated and resolved legal challenges, such as evictions and property-related disputes, minimizing financial and reputational risks
Community Manager
Hayes Gibson
New Prague, MN
03.2025 - 09.2025
- Monitored online conversations and responded promptly to inquiries, comments, and complaints from community members
- Cultivated relationships with key influencers in the industry to expand the reach of the community
- Increased active user base by 70% through targeted marketing campaigns and referral programs
- Leveraged customer feedback surveys to gather insights on user preferences and needs for future enhancements of products or services
- Negotiated and enforced lease agreements, addressing legal and financial considerations, and ensuring compliance with property regulations and policies
- Collaborated with contractors and vendors to coordinate property repairs and improvements, ensuring high-quality work and cost-effectiveness
Leasing Specialist
Inland ventures
Oklahoma City, OK
07.2024 - 02.2025
- Managed a portfolio of 2 properties, ensuring high occupancy rates and maximizing rental income
- Conducted thorough tenant screenings, including background checks and credit evaluations, to ensure quality tenants and minimize risk
- Negotiated lease agreements with potential tenants, effectively addressing their needs while protecting the interests of the property owner
- Maintained accurate records of lease agreements, rent payments, and maintenance requests using property management software
- Collaborated with maintenance staff to promptly address tenant concerns and resolve any issues related to the leased properties
- Performed regular inspections of leased units to ensure compliance with safety regulations and identify necessary repairs or improvements
- Provided exceptional customer service by promptly responding to tenant inquiries or complaints and resolving them in a professional manner
- Assisted in organizing open houses or property tours for prospective tenants, showcasing the unique features of each unit or property
Real Estate Acquisition Specialist
Alma Group real-estate
Oklahoma City, OK
02.2024 - 02.2025
- Scheduled and coordinated meetings, appointments, and travel arrangements for executives and staff members
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Provided administrative support during recruitment processes such as posting job ads or scheduling interviews with candidates
- Prepared meeting agendas; recorded minutes during meetings; distributed minutes along with action items to attendees afterward
- Managed calendars for multiple individuals by scheduling appointments based on priority levels and availability
Sales and Leasing Consultant
Yes communities
Oklahoma City, OK
07.2021 - 12.2023
- Generated 50% increase in sales revenue by effectively prospecting and closing deals with potential clients
- Provided exceptional customer service to clients, ensuring high levels of satisfaction and repeat business
- Negotiated lease agreements with tenants, resulting in favorable terms for both parties involved
- Managed a portfolio of properties, handling all aspects of leasing including tenant screening, lease preparation, and move-in coordination
- Utilized CRM software to track leads, manage client interactions, and monitor sales performance metrics
- Assisted clients throughout the entire leasing process from initial inquiry to lease signing, ensuring a smooth transition for all parties involved
- Provided regular updates to property owners on market trends, rental rates, and potential investment opportunities
- Collaborated with property management team to resolve tenant issues and ensure high levels of tenant satisfaction
- Increased social media presence by implementing targeted advertising campaigns on platforms such as Facebook and Instagram
- Maintained accurate records of all leasing activities including lease agreements, move-in/move-out inspections, and rent payments
- Served as a point of contact for existing tenants regarding maintenance requests or other inquiries
Assistant property manager
Wehner
Oklahoma City, OK
12.2020 - 06.2021
- Assisted property manager in overseeing daily operations of residential and commercial properties
- Handled tenant inquiries, complaints, and maintenance requests promptly and professionally
- Conducted regular property inspections to ensure compliance with safety regulations and identify maintenance needs
- Collaborated with leasing team to market available units, resulting in 85% increase in occupancy rate
- Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently
- Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies
- Maintained accurate records of all financial transactions including rent payments, security deposits, and expenses
- Performed regular market research to stay updated on rental rates in the area and make pricing recommendations accordingly
- Responded to emergency situations promptly by coordinating necessary repairs or contacting appropriate authorities when needed
- Assisted with eviction processes by preparing necessary legal documents and coordinating with attorneys if required
- Maintained positive relationships with tenants through effective communication channels including email updates or newsletters regarding property news or upcoming events
Community manager
Eucalyptus Real Estate
Oklahoma City, OK
11.2019 - 11.2020
- Managed social media platforms, including Facebook, Twitter, and Instagram, to promote community events and initiatives
- Monitored online conversations and responded promptly to inquiries, comments, and complaints from community members
- Served as a liaison between the company/brand management team and the online/offline communities they serve
- Identified emerging trends or topics of interest within the industry/community for proactive content creation
- Managed crisis situations by addressing concerns promptly, transparently, and empathetically
Leasing agent
Eucalyptus Real estate
Oklahoma City, OK
10.2018 - 11.2019
- Conducted property tours for prospective tenants, highlighting key features and amenities to drive leasing interest
- Utilized CRM software to track leads, follow up with prospects, and maintain accurate records of all interactions
- Negotiated lease terms and rental agreements with potential tenants, resulting in an average conversion rate of 80%
- Performed thorough background checks on applicants, including credit history verification and employment verification
- Organized and executed successful open house events to showcase available units and attract potential renters
- Responded promptly to tenant inquiries, addressing concerns or maintenance requests in a timely manner
- Maintained strong relationships with existing tenants through regular communication and proactive problem-solving
- Implemented innovative resident retention initiatives such as referral programs and community events to foster a sense of belonging among residents
- Stayed updated on local market trends, competitor pricing, and industry regulations to effectively position properties in the market
- Coordinated move-in/move-out processes including unit inspections, lease signings, security deposit handling, utility transfers etc
- Prepared comprehensive leasing reports for management review, analyzing key metrics such as vacancy rates, turnover rates, and revenue growth
Administrative Assistant/Loan Processor
CONTINENTAL CREDIT
Oklahoma City, OK
06.2017 - 02.2018
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Assisted loan officers in processing and underwriting loan applications, ensuring accuracy and compliance with lending regulations
- Reviewed financial documents such as pay stubs, tax returns, and bank statements to verify borrower information
- Prepared loan packages by gathering necessary documentation and completing required forms
- Communicated with borrowers to collect missing or additional information needed for loan approval
- Handled incoming calls from customers regarding their loans, providing excellent customer service and resolving inquiries or issues promptly
- Contributed to team efforts by meeting individual targets for loan application processing timescales
Community Assistant/Leasing Agent
ProResidential Management
Oklahoma City, OK
05.2016 - 06.2017
- Conducted thorough tenant screenings, including background checks and credit evaluations, to ensure quality residents
- Coordinated move-in/move-out processes for tenants, ensuring smooth transitions and timely completion of required documentation
- Maintained accurate records of leases, rental payments, maintenance requests, and other tenant-related information using property management software
- Responded promptly to tenant inquiries or concerns regarding maintenance issues or lease terms, resolving problems efficiently
- Performed regular inspections of rental units to identify necessary repairs or improvements; coordinated with maintenance staff for timely resolution
- Organized open houses and property tours for potential renters; effectively highlighted key features to drive interest and secure leases
- Collaborated with legal counsel on eviction proceedings when necessary; ensured compliance with all applicable laws and regulations throughout the process
Office administrator
Unifirst
Hobbs, NM
01.2015 - 08.2015
- Managed and maintained office supplies inventory, ensuring availability of necessary materials for daily operations
- Created and maintained electronic filing systems to ensure efficient organization and retrieval of documents
- Handled incoming calls, emails, and mail; directed inquiries to appropriate personnel or provided necessary information
- Maintained confidentiality of sensitive information while handling employee records, financial documents, contracts, etc
- Provided administrative support during recruitment processes such as posting job ads or scheduling interviews with candidates
Sales Associate/Customer Service
Target
Spokane, WA
11.2011 - 08.2013
- Provided exceptional customer service by promptly addressing inquiries and resolving issues, resulting in a XX% improvement in customer satisfaction ratings
Assistant Store Manager/Store Manager
Deb's
Oklahoma City, OK
11.2008 - 01.2010
- Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Implemented effective strategies to drive sales growth and achieve revenue targets on a consistent basis
- Collaborated with vendors to negotiate favorable pricing terms and maintain strong supplier relationships
- Ensured compliance with company policies, procedures, and safety regulations at all times
- Led regular team meetings to communicate goals, provide updates on performance metrics, and foster a positive work environment
- Developed employee schedules based on business needs while effectively managing labor costs within budget constraints
- Utilized POS systems to track sales data, monitor inventory levels, analyze trends, and generate reports for informed decision-making
- Conducted regular store audits to assess visual merchandising standards and make necessary adjustments for optimal presentation
key holder
Dollar General
Oklahoma City, OK
08.2005 - 07.2007
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Education
Ged - General education
OCCC
Basic accounting -
North Texas Job Corps
McKinney, TXSkills
- Phone answering
- Word processing
- Hiring
- Accounts receivable
- Rent roll report preparation
- Lease compliance oversight
- 10 key typing
- Human resources
- Contract management
- Bookkeeping
- ResMan
- Compliance with loan regulations
- Order assistance
- Photocopying
- Property management
- Written communication
- Customer relationship building
- Demand for possession notice issuing
- Google Workspace
- Section 8
- Agency-based debt collection
- Income statement preparation
- High-end sales
- Staff training
- Expense reports
- Loan servicing
- Compliance management
- Property management company experience
- Sales
- Tenant account reconciliation
- Zoom
- Property leasing
- Regulatory compliance
- Cash flow management
- Tenant employment verification
- Calendar management
- Computer operation
- Tenant credit checks
- Profit & Loss statement
- Technical Proficiency
- Customer inquiry handling
- Spanish
- Delegation
- Customer service
- Loan processing
- Microsoft Outlook
- Prospecting
- Microsoft Office
- Administrative experience within education industry
- Administrative experience within retail industry
- Rent payment plan negotiation
- Filing
- Property maintenance
- Writing skills
- Property management tools
- Communication skills
- Supervising experience
- Rent calculation
- Debt management
- Contracts
- Clean workspace maintenance
- Problem-solving
- Managing property management teams
- Managing property management budgets
- Phone communication
- Sanitation procedures
- Preparing leases with option to purchase
- Preparing month-to-month leases
- AI
- Mortgage industry
- Contract review
- Closing sales
- Record keeping
- Call center experience
- Lease or rental agreement management
- Real estate offer negotiation
- Accounting and finance experience
- Housing and Urban Development (HUD) regulations
- Safe environment creation
- Team motivation
- CRM system proficiency
- Microsoft Excel
- Performance evaluation
- Task prioritization
- Appointment scheduling
- Operations management
- Leadership
- Office experience
- Client services
- Lease negotiation
- Cash flow statement preparation
- Customer relationship management
- Deal closing
- Balance sheet creation
- Lead generation
- Driving
- Basic math
- ChatGPT
- Organizational budget management
- Income verification
- English
- Affordable housing management
- Property rent collection
- Front desk
- Landlord-tenant law
- Google Docs
- Project management software
- Rent adjustment
- Profit and loss analysis
- Loyalty marketing
- Professionalism
- Lease document preparation
- Marketing management
- Employee retention
- Ambition
- Tenant criminal history checks
- Rental history checks
- Administrative experience within healthcare
- Providing product information
- Decision
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Languages
- Spanish
- English, Bilingual
- Spanish, Bilingual
Timeline
Community Manager
Hayes Gibson
03.2025 - 09.2025
Leasing Specialist
Inland ventures
07.2024 - 02.2025
Real Estate Acquisition Specialist
Alma Group real-estate
02.2024 - 02.2025
Property Manager
Grand N Gold LLC
11.2022 - Current
Sales and Leasing Consultant
Yes communities
07.2021 - 12.2023
Assistant property manager
Wehner
12.2020 - 06.2021
Community manager
Eucalyptus Real Estate
11.2019 - 11.2020
Leasing agent
Eucalyptus Real estate
10.2018 - 11.2019
Administrative Assistant/Loan Processor
CONTINENTAL CREDIT
06.2017 - 02.2018
Community Assistant/Leasing Agent
ProResidential Management
05.2016 - 06.2017
Office administrator
Unifirst
01.2015 - 08.2015
Sales Associate/Customer Service
Target
11.2011 - 08.2013
Assistant Store Manager/Store Manager
Deb's
11.2008 - 01.2010
key holder
Dollar General
08.2005 - 07.2007
Ged - General education
OCCC
Basic accounting -
North Texas Job Corps