Angel Buck
Best Service Heating & Cooling
Florence,SC
31
years of professional experience
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Work History
Office Manager
13 Years 1 Month- Handled in-house HR duties, payroll, and supply orders to support operational needs.
- Managed incoming phone calls, booked appointments, dispatched services, processed payments, and handled service agreements to ensure effective communication with clients and improve attendance.
- Monitored account receivables and sent billing reminders to maintain accuracy of financial records.
Customer Service Rep
5 Years 1 Month- Answer inbound calls for bills, service outages, educate customers on energy-saving programs.
- Handled residential call center inquiries related to billing and service, ensuring customer satisfaction.
- Coordinated with departments to efficiently resolve ticket issues, enhancing customer experience.
Customer Service Representative
12 Years 11 Months- Managed billing, troubleshooting, and phone service inquiries for long-distance and resold local dial tone in a small business call center.
- Resolved escalated customer calls, effectively addressing issues involving Attorney General, BBB, media, and state Public Utility Commission.
- Resolved customer inquiries efficiently through comprehensive knowledge of products and services.
- Assisted in troubleshooting technical issues, enhancing customer satisfaction and retention rates.
- Collaborated with cross-functional teams to streamline communication protocols, improving service delivery.
Education
Diploma
Skills
Customer service
call center
Financial reporting
Phone answering
Call booking
payroll
human resources
Microsoft Office
excel
Project management
HR management
Systems adaptability.
Office management
Scheduling and calendar management
Appointment management
Call booking
Phone answering
Billing
Systems adaptability.
Microsoft Office
excel
Team leadership
Talent acquisition
Staff development
Organizational skills
call center
Talent acquisition
Staff development
Timeline
Office Manager
Best Service Heating & Cooling
06.2013 - CurrentRead More
Customer Service Rep
American Electric Power (AEP)
05.2008 - 06.2013Read More
Customer Service Representative
AT&T
04.1995 - 03.2008Read More
Grove City High School
Diploma
Read More