Courtney Davenport
Las Vegas,NV
Summary
Proven Account Services Specialist with a track record of enhancing client satisfaction and loyalty at Tort Intake Professionals. Skilled in client relationship building and process improvement, adept at handling sensitive information with empathy and professionalism. Demonstrated ability to boost efficiency and resolve issues, leveraging sales support and communication skills for optimal service delivery.
Overview
12
12
years of professional experience
Work History
Account Services Specialist
Tort Intake Professionals
02.2024 - Current
- 1. Client Communication:
- - Initiate outbound calls to clients involved in tort law cases.
- - Conduct surveys to confirm and gather specific information related to their case.
- -Demonstrating a skillful capacity to engage in professional conversations on sensitive subjects with clients, addressing topics such as severe illness, injury, sexual abuse, police
- Data Collection:
- - Gather accurate and detailed information from clients, ensuring all necessary data points are collected.
- - Confirm and update contact details, ensuring the information is current and reliable.
- 3. Project Adaptability:
- - Be adaptable and ready to take on various projects related to client accounts.
- - Handle multiple tasks efficiently and prioritize based on the urgency and importance of each case.
- Client Liaison:
- - Serve as a liaison between clients and the legal team, providing updates and facilitating smooth communication.
- - Ensure client satisfaction by addressing inquiries and concerns with professionalism and empathy.
- 5. Documentation:
- - Maintain accurate and up-to-date records of all client interactions and information gathered.
- - Collaborate with the legal team to ensure the proper documentation of case-related details.
Account Services Representative
Life Extension
01.2020 - 02.2024
- Developed tailored solutions for clients based on their unique business goals, leading to increased satisfaction and loyalty among customers.
- Boosted client satisfaction by effectively addressing and resolving account issues in a timely manner.
- Monitored industry trends to provide informed recommendations on products or services that would benefit clients'' businesses.
- Utilized CRM software to track account activity and ensure all relevant information was up-to-date and easily accessible.
Medical Customer Service Representative
Express Scripts
03.2012 - 04.2016
- Enhanced patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
- Handled sensitive patient information with confidentiality, adhering to HIPAA regulations at all times.
- Resolved escalated customer complaints efficiently while maintaining composure under pressure situations.
Education
High School Diploma -
Rancho High School
Las Vegas, NV06.2009
Skills
- Client Relationship Building
- Communication and interpersonal skills
- Process improvement
- Customer service excellence
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Calm and Professional Under Pressure
Why Me?
Experienced customer service professional with over 15 years of experience and a proven track record in delivering exceptional service and leading teams to success. As one of the first hires in the department, I have a deep understanding of our processes and a strong commitment to driving improvements and achieving team goals. Seeking to leverage my expertise and leadership skills in a team lead position to enhance performance and foster a collaborative work environment.
Timeline
Account Services Specialist
Tort Intake Professionals
02.2024 - Current
Account Services Representative
Life Extension
01.2020 - 02.2024
Medical Customer Service Representative
Express Scripts
03.2012 - 04.2016
High School Diploma -
Rancho High School
Similar Profiles
Karina ArizmendiKarina Arizmendi
Processing Agent at Tort Intake ProfessionalsProcessing Agent at Tort Intake Professionals
Alyssa AllenAlyssa Allen
Legal Intake Specialist at Tort Intake ProfessionalsLegal Intake Specialist at Tort Intake Professionals
Megan RobertsonMegan Robertson
Intake Specialist at Legal Intake ProfessionalsIntake Specialist at Legal Intake Professionals