Courtney Davis
Tulsa,Oklahoma
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Social Media Content Moderator
Alorica
08.2022 - 07.2023
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Responded to and engaged with customers on social media pages to promote products and services.
Customer Service Specialist
Modivcare
03.2022 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Specialist
Iqor
02.2019 - 04.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
Property Manager Office Administrator
A Stor Haus
01.2015 - 03.2019
- Administered operations to handle needs of more than 200 tenants across 250 property units.
- Interacted with customers by phone, email, or in-person to provide information.
- Reconciled account files and produced monthly reports.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
Education
High School Diploma -
New Braunfels High School
New Braunfels, TX01.2010
Skills
- Quality Assurance
- Segmentation Analysis
- Advertising Strategy
- Technical Analysis
- Team Support
- Database Entry
- Database Administration
- Billing and Invoicing
Timeline
Social Media Content Moderator
Alorica
08.2022 - 07.2023
Customer Service Specialist
Modivcare
03.2022 - 12.2022
Customer Service Specialist
Iqor
02.2019 - 04.2019
Property Manager Office Administrator
A Stor Haus
01.2015 - 03.2019
High School Diploma -
New Braunfels High School
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