Courtney Southern
Nashville,Tennessee
Summary
Highly dependable, organized, and reliable professional with extensive experience in office management and a proven track record of optimizing productivity, efficiency and cost-effectiveness within diverse facilities environments. Excels in collaborating with cross-functional departments, fostering strong relationships, and ensuring seamless coordination to achieve shared goals.
Overview
9
9
years of professional experience
Work History
Business Title Hospitality & Office Operations Cu
Accenture
Nashville, TN
10.2024 - Current
- Developed and implemented office policies to streamline administrative processes.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Developed event timelines and budgets, optimizing resources for maximum impact.
Marketing Specialist
Apple Spice Catering Co.
Nashville, Tennessee
10.2022 - Current
- Spearhead effective marketing campaigns with sharp market acumen and innovative planning that resulted in an increase of orders by 20%.
- Drove strategic business development initiatives through direct client engagement. Cultivated strong relationships with key decision-makers to enhance partnerships. Championed efforts to broaden client base and drive revenue growth.
- Collaborated with SEO partners and advertising agencies to execute impactful marketing campaigns that enhance customer engagement.
- Designed and produced visually engaging content across various platforms, ensuring alignment with company messaging and audience interests.
Facilities Manager
Rain Technologies
Nashville, Tennessee
02.2022 - 10.2022
- Coordinated maintenance and utilization of office space while managing budgetary allocations for facilities.
- Directed day-to-day office functions and worked alongside management to improve productivity, uphold quality standards, and effectively address technical challenges as the main IT contact.
- Achieved improved operational efficiency through effective cross-departmental collaboration on process integration. Delivered streamlined onboarding and off-boarding processes for new hires. Enhanced vendor procurement and IT asset tracking to support organizational goals.
- Coordinated events and curated training initiatives aligned with core company values to enhance employee engagement and organizational culture.
Office Manager
JumpCrew
Nashville, Tennessee
04.2021 - 02.2022
- Developed and executed thoughtful initiatives to strengthen employee engagement, ensuring effective vendor management and smooth daily operations for a workforce exceeding 100 individuals.
- Directed analysis of expenditure patterns to uncover optimization opportunities. Executed strategic cost-saving initiatives that achieved substantial reductions in departmental and rent costs.
- Evaluated vendor proposals and established contracts to maintain access to critical resources for a workforce in a 30,000 square foot office setting.
- Achieved alignment of employee-driven leadership and diversity initiatives with company values and mission through effective council management. Strengthened partnerships with cross-functional teams, significantly enhancing the employee experience.
Facilities Administrator
ServiceSource Inc.
Nashville, Tennessee
03.2017 - 03.2021
- Achieved optimal stock levels and reduced waste through effective inventory management. Enhanced operational efficiency by optimizing inventory processes for a facility with 700 employees.
- Oversaw premises monitoring, log maintenance, and visitor pass issuance to ensure a safe and secure environment.
- Oversaw logistical support for executive-level meetings, both on-site and off-site. Partnered with HR talent acquisition and IT departments to facilitate seamless execution of company events. Created diverse materials and strategic content for new hire orientations and company-wide initiatives.
- Spearheaded implementation of sustainable practices in facilities management, including recycling programs, energy-efficient lighting, and water conservation initiatives.
Education
AA - Universal Studies
Volunteer State Community College
12.2017
Skills
- Project Management
- Budgeting
- Event Planning
- Collaboration
- Vendor Procurement
- Health and Safety Compliance
Timeline
Business Title Hospitality & Office Operations Cu
Accenture
10.2024 - Current
Marketing Specialist
Apple Spice Catering Co.
10.2022 - Current
Facilities Manager
Rain Technologies
02.2022 - 10.2022
Office Manager
JumpCrew
04.2021 - 02.2022
Facilities Administrator
ServiceSource Inc.
03.2017 - 03.2021
AA - Universal Studies
Volunteer State Community College