Courtney Davis-McDonald
PCNA
Harrison City,PA
22
years of professional experience
Results-driven sales leader with expertise in customer relationship building, sales strategy development, and team coaching. Demonstrated ability to exceed revenue goals through effective pipeline management and territory strategies.
Work History
Inside Sales / Team Lead
9 Years 10 Months- Collaborated with marketing to align sales strategies with promotional campaigns, driving customer engagement.
- Analyzed sales data to identify trends, adjusting tactics to maximize opportunities in competitive market.
- Developed and implemented training programs to enhance team performance and product knowledge.
- Fostered strong relationships with key accounts, ensuring high levels of customer satisfaction and retention.
- Mentored junior sales representatives, providing guidance on best practices and effective selling techniques.
- Identified new business opportunities by analyzing market trends and competitor activity.
- Developed strong client relationships through consistent communication and attentive customer service.
- Adapted quickly to changing market conditions while maintaining focus on achieving both short-term objectives and long-term strategic goals.
- Exceeded revenue goals consistently with tenacious prospecting efforts and strategic account management practices.
- Conducted regular performance reviews for Inside Sales Team Members, identifying areas for improvement and providing constructive feedback.
Account Manager
9 Years 11 Months- Managed client accounts to ensure satisfaction and retention of key partnerships.
- Led cross-functional projects aimed at optimizing customer engagement strategies and outcomes.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Customer Service / Key Account Manager
11 Years 7 Months- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem-solving.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
EMS
2 Years 3 Months- Delivered life-saving emergency medical services during incidents, maintaining a calm demeanor under pressure.
- Improved patient care quality by providing guidance and supervision to emergency medical services personnel.
- Established strong relationships with external agencies such as fire departments and emergency medical services, fostering effective collaboration during accident investigations.
- Participated in community outreach programs and events, promoting public awareness about the importance of emergency medical services.
Education
EMS / Pre-Hospital Care - EMS
Associate of Arts - Accounting And Finance
Liberal And Fine Arts - Liberal Arts
Skills
Sales strategy development
Sales strategy
Sales tracking
Sales training
Sales forecasting
Sales leadership
Sales analytics
Competitor research
Market analysis
Timeline
Inside Sales / Team Lead
PCNA
11.2016 - CurrentRead More
EMS
Lower Kiski Emergency Medical Services
09.2011 - 12.2013Read More
Account Manager
PCNA
11.2006 - 10.2016Read More
Customer Service / Key Account Manager
PCNA
03.2005 - 10.2016Read More
Butler County Community College
EMS / Pre-Hospital Care from EMS
Read More
University of South Florida
Associate of Arts from Accounting And Finance
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Kiski Area High School
Liberal And Fine Arts from Liberal Arts
Read More