Summary

Overview

Work History

Education

Skills

Timeline

Courtney Dean

Newark

Summary

Healthcare professional with a track record of enhancing patient registration experiences and reducing data entry errors at Licking Memorial Health Systems. Expert in HIPAA compliance and insurance verification, I excel in clear communication and empathetic customer service, significantly improving patient satisfaction and operational efficiency.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

years of professional experience

Work History

Patient Account Representative

Licking Memorial Health Systems

10.2017 - Current

Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
Posted payments and processed refunds.
Provided exceptional customer service, handling sensitive patient situations with professionalism and empathy.
Ensured compliance with healthcare regulations while processing claims and managing patient accounts.
Maintained accurate records by updating patient demographics, insurance, and financial information.
Supported hospital compliance efforts by adhering to HIPAA guidelines and maintaining the confidentiality of patient information.
Implemented time-saving strategies for quicker completion of registration tasks without compromising accuracy or quality of service.
Verified insurance benefits, processed payments, and issued receipts.
Collected demographic and insurance information from patients.
Reduced errors in data entry through thorough review of inputted information and timely corrections when necessary.
Enhanced patient registration experience by efficiently gathering and verifying required information.

Health Information Specialist

Licking Memorial Hospital

10.2012 - 10.2017

Streamlined the release of information process for patients, ensuring timely access to their medical records while maintaining strict confidentiality.
Improved patient data accuracy by meticulously reviewing and updating electronic health records.
Established efficient workflows for medical record requests, reducing processing time without compromising on quality or accuracy.
Tracked and monitored requests for medical records release.
Transcribed and entered patient medical information into electronic medical records systems.
Reviewed medical records for completeness and filed records in alphabetic and numeric order.
Maintained accuracy, completeness, and security for medical records and health information.
Followed up with medical staff regarding missing information in patient records.
Verified accuracy of patient information in medical records.
Scanned and uploaded medical records into electronic medical records system.

Assistant Manager

Captain Ds Seafood Restaurants

04.2012 - 02.2013

Supervised day-to-day operations to meet performance, quality and service expectations.
Developed strong working relationships with staff, fostering a positive work environment.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Managed inventory levels to minimize stockouts while reducing overhead costs.
Supervised all areas of restaurant to keep it clean and well-maintained.
Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.

Cashier

Captain D's Seafood

06.2008 - 04.2011

Greeted customers entering store and responded promptly to customer needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Mentored new employees on cashier duties and best practices, improving overall staff performance.