Courtney DiDomenico
Auburn,GA
Summary
Dynamic professional with a proven track record at Jacks Public House, excelling in high-volume environments and elevating customer satisfaction through exceptional service and expert cocktail crafting. Adept at problem-solving and mentoring, I blend strong multitasking abilities with a team player attitude to enhance team performance and ensure responsible alcohol service.
Overview
8
8
years of professional experience
Work History
Bartender
Jacks Public House
01.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Shift Manager
Starbucks
03.2017 - 01.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
Post University
Waterbury, CTSkills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Patience and tolerance
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Complex Problem-solving
- Menu memorization
Timeline
Bartender
Jacks Public House
01.2023 - Current
Shift Manager
Starbucks
03.2017 - 01.2023
Bachelor Of Early Childhood Care And Education - Early Childhood Care And Education
Post University
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