COURTNEY DRAKE
Summary
Experienced office management and administration professional with a proven track record of optimizing productivity, efficiency, and service quality in diverse environments. Dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams to ensure operational and service excellence.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Union Representative
AFSCME Local 1844
06.2024 - 05.2025
- Negotiated collective bargaining agreements to ensure fair labor practices.
- Advocated for employee rights and resolved workplace disputes effectively.
- Negotiated favorable contracts for union members by diligently researching industry standards and advocating for fair wages and benefits.
- Evaluated the effectiveness of existing policies and procedures within the organization to identify areas for improvement or revision.
- Participated in labor-management meetings to discuss labor issues.
- Facilitated communication between union members and management to enhance transparency.
- Collaborated with management to improve workplace conditions and employee satisfaction.
Client Liaison
Code and Construction
02.2024 - 05.2025
- Facilitated effective communication between clients and internal teams to ensure project alignment.
- Streamlined communication between departments, ensuring smooth project execution and increased efficiency.
- Completed administrative tasks such as receiving and processing documents, submitting payments, and distributing correspondence.
- Answered telephone calls to provide information, resolve issues and schedule appointments.
- Served as a primary point of contact for clients during project implementation phases, ensuring their questions were answered promptly and accurately.
- Maintained detailed records of all client interactions, allowing for easy reference when addressing future needs or concerns.
Office Assistant
Jersey Jack's Pinball Company
11.2019 - 01.2024
- Assisted in inventory management of office supplies, reducing costs through strategic vendor negotiations.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Managed incoming and outgoing correspondence, ensuring prompt and accurate delivery of information.
- Facilitated better customer service by promptly addressing inquiries and concerns via phone and email.
- Consistently met performance targets under pressure while maintaining a strong focus on quality assurance.
- Operated soldering equipment with precision, ensuring high-quality assembly of electronic components.
Claims Representative
Dominion Medical Group
08.2010 - 10.2018
- Posted payments and collections on regular basis.
- Monitored accounts receivable reports, proactively addressing outstanding claims to optimize cash flow management.
- Evaluated claim documentation for accuracy, identifying discrepancies and recommending corrective actions.
- Processed insurance claims efficiently, ensuring adherence to company policies and regulatory compliance.
Medical Assistant
Howell Medical Center
01.2013 - 01.2017
- Obtained patient information for files
- Scheduled appointments and assisted with referrals
- Answered phones and transferring calls or taking messages
Education
Technical Assistant - T.A.C.O
Union County College
Cranford, NJ05-2025
Skills
- Office management skills
- Dedicated work ethic
- Effective time management
- Analytical problem-solving
- Strong verbal communication
- Accurate cost estimation
- Proficient in construction software
Certification
T.A.C.O
License
Technical Assistant
Timeline
Union Representative
AFSCME Local 1844
06.2024 - 05.2025
Client Liaison
Code and Construction
02.2024 - 05.2025
Office Assistant
Jersey Jack's Pinball Company
11.2019 - 01.2024
Medical Assistant
Howell Medical Center
01.2013 - 01.2017
Claims Representative
Dominion Medical Group
08.2010 - 10.2018
Technical Assistant - T.A.C.O
Union County College
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