Courtney Durham
Headland,AL
Summary
Achieved adaptability through diverse industry experience over two decades. Enhanced skill set by actively pursuing new challenges. Applied medical knowledge to effectively handle unexpected situations. Executed advanced bookkeeping tasks using Excel and QuickBooks with a typing speed of 80 words per minute. Managed office operations for five years, demonstrating leadership and organizational skills. Proactively sought opportunities for professional growth and knowledge expansion. Resolved conflicts and addressed problems with effective solutions. Delivered strong work ethic, keen attention to detail, and outstanding customer service, positively impacting workplace culture. Successfully navigated employment gaps due to medical conditions and now ready to contribute.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Supervisor
Bath & Body Works
Dothan, AL
03.2025 - Current
- Assisted customers with transactions at point of sale. Operated cash register and processed payments efficiently. Provided support in maintaining accurate cash drawer balance.
- Executed merchandising strategies to enhance product visibility and drive sales.
- Assisted in inventory management by restocking shelves and organizing products. Supported team members in maintaining optimal stock levels to meet customer demand. Contributed to efficient supply chain operations through timely product replenishment.
- Assisted customers with inquiries and resolved issues promptly. Guided clients through product features and benefits. Supported team in maintaining high customer satisfaction levels.
- Assisted customers in identifying product needs and preferences. Supported sales team in achieving monthly targets through effective communication. Contributed to maintaining organized inventory and product displays.
- Facilitated resolution of workplace conflicts to enhance team collaboration.
- Assisted in onboarding new employees by providing necessary training materials. Supported team members in understanding company policies and procedures. Facilitated introductions between new hires and existing staff.
- Conducted comprehensive interviews to assess candidate qualifications and fit.
- Assisted in identifying and recruiting top talent for various roles. Supported hiring managers in the selection process to meet team needs. Collaborated with HR to streamline candidate evaluation procedures.
- Assisted in placing supply orders to maintain inventory levels. Supported team members in tracking order statuses and delivery schedules. Coordinated with vendors to ensure timely receipt of supplies.
- Oversaw floorset management to optimize product placement and enhance visual merchandising.
Accounting Specialist
McLane
Dothan, AL
10.2024 - Current
- Streamlined data entry processes to uphold information integrity.
- Processed invoices and managed payment schedules to support timely vendor payments. Assisted in reconciling accounts to maintain accurate financial records. Collaborated with team members to resolve discrepancies and improve workflow efficiency.
- Assisted in maintaining accurate financial records. Supported monthly reconciliation processes. Helped prepare financial statements and reports.
- Organized and prepared tax documents for timely submission.
- Compiled and analyzed financial data to generate comprehensive reports.
- Monitored and enforced compliance with regulatory standards and internal policies.
- Utilized Excel to analyze and visualize data trends effectively.
- Assisted in creating engaging presentations using PowerPoint. Supported team members in developing visual aids for meetings. Contributed to the organization of information for clear communication.
- Managed email communications and calendar scheduling using Outlook.
- Assisted teams in executing project tasks to meet deadlines and objectives. Supported project coordination efforts to maintain workflow efficiency. Contributed to problem-solving initiatives to enhance team performance.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Oversaw inventory control processes to ensure optimal stock levels.
- Executed payroll processing to ensure timely and accurate employee compensation.
- Oversaw timekeeping processes to ensure accurate employee attendance records.
- Oversaw business license management processes to ensure compliance with regulatory requirements.
- Oversaw accounts payable and receivable processes to guarantee timely payments and maintain accurate financial records.
- Entered financial data and generated comprehensive reports utilizing specialized software.
Office Manager
The Dance Center of Bonifay
Bonifay, FL
03.2019 - 06.2024
- Assisted customers in selecting products that meet their needs. Supported team members in maintaining store organization and cleanliness. Contributed to achieving sales goals through effective product placement.
- Executed merchandising strategies to enhance product visibility and drive sales.
- Oversaw maintenance of bank accounts, ensuring accuracy and compliance with financial standards.
- Leveraged advanced Microsoft Office skills to enhance productivity and streamline workflows.
- Oversaw social media strategy and execution to enhance brand visibility.
- Procured necessary supplies to ensure operational efficiency.
- Assisted with answering telephone calls. Operated office equipment to support daily operations.
- Executed cashiering operations with precision and efficiency.
- Processed invoices and managed payment schedules to support timely vendor payments. Assisted in reconciling accounts to maintain accurate financial records. Collaborated with team members to resolve discrepancies and improve workflow efficiency.
- Processed customer invoices and payments accurately. Assisted in maintaining organized records of accounts receivable. Supported team in resolving billing discrepancies efficiently.
- Assisted in processing payroll for employees on a bi-weekly basis. Supported the maintenance of accurate payroll records and documentation. Helped resolve payroll discrepancies and inquiries from staff.
- Assisted in managing financial records using QuickBooks. Supported team members in data entry and reconciliation tasks. Helped maintain accurate accounts payable and receivable processes.
- Assisted teams in utilizing Excel for data analysis and reporting. Supported colleagues in creating spreadsheets to track project progress. Helped maintain organized records for efficient data retrieval.
- Documented and verified payment transactions.
- Managed recording and maintenance of tax reports to ensure compliance with regulations.
- Managed delinquent account resolution processes to enhance financial recovery.
- Executed data entry tasks with precision and attention to detail. Supported team members by maintaining accurate records and documentation. Assisted in organizing data for efficient retrieval and analysis.
- Developed and revised organizational policies and procedures to ensure compliance and operational efficiency.
- Facilitated resolution of conflicts to foster a collaborative work environment.
- Supervised and directed a team of 6-8 employees to enhance operational efficiency.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
- Oversaw daily operations of dancewear shop, ensuring efficient inventory management and customer service.
- Supervised and coordinated childcare activities, ensuring a safe and nurturing environment.
- Oversaw daily store operations to guarantee outstanding customer experiences and compliance with brand standards.
Customer Service Associate
Cottonwood Drugs
Cottonwood, AL
02.2021 - 04.2022
- Supported pharmacists in medication management and patient consultations.
- Assisted customers with transactions at checkout. Supported team members in maintaining accurate cash registers. Helped resolve customer inquiries and issues promptly.
- Assisted in placing supply orders to maintain inventory levels. Supported team members in tracking order statuses and delivery schedules. Coordinated with vendors to ensure timely receipt of supplies.
- Executed merchandising strategies to enhance product visibility and drive sales.
- Assisted customers with inquiries and issues to enhance satisfaction. Provided support in resolving product-related concerns. Facilitated communication between customers and service teams.
Patient Service Technician
Labcorp
Panama City, FL
08.2017 - 12.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts
- Performed venipunctures and capillary punctures for blood collection, ensuring patient comfort and safety.
- Maintained accurate patient records and documentation of procedures in compliance with regulatory standards.
- Implemented quality control measures to enhance accuracy of test results and reduce errors in sample handling.
- Collaborated with medical staff to streamline workflow processes, improving overall laboratory efficiency.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Court/Hearing Reporter
Business Support Services
Panama City, FL
12.2015 - 08.2017
- Documented federal court hearings through precise transcription processes.
- Facilitated support for judges and attorneys in legal proceedings.
- Diagnosed and resolved issues with recording equipment to ensure optimal performance.
Education
Business Management
Wallace Community College
Dothan, AL, USCertificate - Nursing
Emerald Coast Technical Collegw
DeFuniak Springs, FL2005
High School Diploma -
Holmes County High School
Bonifay, FL, US05.2004
Skills
Customer service
Staff management
Goal oriented
Training and mentoring
Attention to detail
Complex Problem-solving
Team building
Conflict resolution
Payroll processing
Certification
Driver's License
Timeline
Supervisor
Bath & Body Works
03.2025 - Current
Accounting Specialist
McLane
10.2024 - Current
Customer Service Associate
Cottonwood Drugs
02.2021 - 04.2022
Office Manager
The Dance Center of Bonifay
03.2019 - 06.2024
Patient Service Technician
Labcorp
08.2017 - 12.2018
Court/Hearing Reporter
Business Support Services
12.2015 - 08.2017
Business Management
Wallace Community College
Certificate - Nursing
Emerald Coast Technical Collegw
High School Diploma -
Holmes County High School