Summary
Overview
Work History
Education
Skills
References
Timeline
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Summer Guthrie

Parrish,USA

Summary

Dynamic Office Manager with a proven track record at Renal Hypertension Center, enhancing operational efficiency and compliance. Skilled in medical billing and coding, I implemented workflow improvements that streamlined processes. Adept at team leadership and training, I foster strong employee relations while ensuring accurate billing practices.

Overview

29
29
years of professional experience

Work History

Office Manager

Renal Hypertension Center
Bradenton, USA
03.2007 - Current
  • Lead and oversee operations for 7 medical offices, managing 7 doctors and 21 employees in a busy nephrology practice
  • Develop and coordinate on-call schedules, employee work shifts, and vacation time to ensure seamless operations
  • Conduct training sessions and keep staff informed of updated medical and office guidelines
  • Oversee hospital and office billing, ensuring accuracy and compliance with insurance policies and medical regulations
  • Implemented workflow improvements that increased office efficiency and reduced scheduling conflicts
  • Conduct and manage PAM and PHQ-9 surveys to enhance patient care strategies

Billing Representative

Gastronenterology Associates of Manatee
Mantee, FL
03.2005 - 03.2007
  • Performed accurate and fully compliant monthly closing processes, accruals and journal entries.
  • Reviewed and analyzed contracts to resolve billing issues with vendors and carriers.
  • Entered procedure codes, diagnosis codes and patient information into billing software to facilitate invoicing and account management.
  • Assisted customers with inquiries regarding their bills and payment options.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Collaborated with other departments to resolve any outstanding billing issues quickly.
  • Submitted claims to insurance companies and researched and resolved denials and explanations of benefit rejections.

Medical Billing Representative/Consultant

Bradenton Cardiology Center
Bradenton, FL
03.2001 - 03.2005
  • Conducted follow-up calls with third party payers to check on claim status and resolution.
  • Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
  • Generated detailed financial reports for management review.
  • Responded to inquiries from providers and managed disputes related to unpaid claims.
  • Performed insurance verification, pre-certification and pre-authorization.
  • Developed strong professional rapport with vendors and clients.
  • Prepared monthly reports detailing account activity, billed amounts, payments received, denials.
  • Assessed billing statements for correct diagnostic codes and identified problems with coding.
  • Applied HIPAA privacy and security regulations while handling patient information.

Front Desk Office Manager/Billing Specialist

Manatee Pediatrics
Mantee, FL
03.1998 - 03.2001
  • Assigned work and monitored performance of project personnel.
  • Maintained accurate logs of all incoming calls, messages, visitors and other transactions performed at the front desk.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Processed payments from customers using various payment methods like cash, checks or credit cards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Conducted insurance verification and pre-authorization, coded medical procedures and managed patient charts.
  • Developed and implemented billing policies and procedures to ensure accuracy of invoices.
  • Managed billing calendar and scheduled claims for payments.
  • Reviewed invoices for accuracy prior to distribution to customers.

Front Desk Receptionist

Baker Medical Arts/ Manatee Women's Health
Mantee, FL
03.1996 - 03.1998
  • Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
  • Maintained an organized reception area and ensured that all guests were attended to promptly.
  • Monitored and ordered office supplies, ensuring adequate stock levels.
  • Provided administrative support such as filing documents, photocopying and scanning materials.
  • Greeted customers warmly and made them feel welcome.
  • Answered incoming calls, directed them to appropriate personnel and took messages.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

Education

High School Diploma -

Palmetto High School

Skills

  • Medical Administration & Billing
  • Medical Billing & Coding
  • Insurance Verification
  • Medical Records Management
  • Accounts Payable & Receivable
  • Office & Hospital Billing
  • Office & Financial Management
  • Office Management
  • Bookkeeping & Payroll Processing
  • Microsoft Office Suite
  • QuickBooks
  • Leadership & Communication
  • Team Leadership & Staff Training
  • Scheduling & Operations Coordination
  • Patient & Employee Relations
  • Compliance & Policy Implementation
  • Office management
  • Billing compliance
  • Insurance verification
  • Employee training
  • Scheduling coordination
  • Team leadership
  • Conflict resolution

References

Available upon request.

Timeline

Office Manager

Renal Hypertension Center
03.2007 - Current

Billing Representative

Gastronenterology Associates of Manatee
03.2005 - 03.2007

Medical Billing Representative/Consultant

Bradenton Cardiology Center
03.2001 - 03.2005

Front Desk Office Manager/Billing Specialist

Manatee Pediatrics
03.1998 - 03.2001

Front Desk Receptionist

Baker Medical Arts/ Manatee Women's Health
03.1996 - 03.1998

High School Diploma -

Palmetto High School

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Summer Guthrie