Courtney Edwards
St. Louis,MO
Summary
Dedicated healthcare professional with expertise in processing medical records and ensuring HIPAA compliance. Strong communicator who enhances patient care through effective coordination of information requests while maintaining confidentiality. Proven ability to manage documentation accurately in electronic health record systems.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Release of Information Specialist-Remote
MRO
St. Louis, MO
04.2025 - Current
- Coordinated with legal departments to resolve complex release of information cases, facilitating adherence to regulations.
- Processed requests for medical records in compliance with privacy regulations.
- Processed and reviewed medical records to ensure compliance with regulations.
- Streamlined collaboration with departments to expedite release of information requests, improving response times.
- Facilitated communication between healthcare providers and patients regarding information requests.
- Managed documentation in electronic health record systems, ensuring compliance with accuracy standards.
- Utilized electronic health record systems to track and manage information requests.
Health Information Specialist-Hybrid
Ciox Health
Saint Charles, MO
07.2023 - 04.2025
- Provided exceptional care and service to patients and families, leveraging customer service background to enhance patient experiences.
- Ensured patient comfort, safety, and privacy through strong attention to detail and effective communication.
- My ability to multitask and work independently or as part of a team makes me a valuable asset to any healthcare organization.
- Answered phone inquiries and assisted walk-in patients efficiently to support access to care.
Private Home Health Aide
Cooperative Home Health
St Louis, MO
02.2018 - 07.2024
- Provided personal care for patients, including assistance with daily hygiene and grooming tasks.
- Assisted clients with bathing, dressing and incontinence care.
- Performed daily living tasks for patients, including cooking meals and washing laundry, to enhance comfort and well-being.
- Supported mobility and independence for disabled individuals while ensuring a safe environment.
- Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
- Enhanced patient outlook and daily living quality through compassionate care.
Patient Transporter
SSM DePaul Hospital
Bridgeton, MO
10.2022 - 07.2023
- Provided patient transport using various equipment and adhered to safety protocols.
- Maintained schedules by delivering patients safely and on time to procedure rooms.
- Greeted patients and outlined transport plan to ensure understanding and comfort.
- Operated wheelchairs and gurneys to transport patients safely within the facility.
- Employed correct body mechanics to lift patients safely and minimize injury risk.
- Secured IV connections, tubing and other medical devices for safe transport.
- Ensured facility and patient confidentiality by strictly adhering to HIPAA policies and procedures.
- Guided new employees on safety protocols and procedures during hands-on training.
- Provided blankets and ensured patient comfort while maintaining dignity through respectful conversation.
- Removed deceased patients from units to transport to the morgue.
Grocery Bagger
Schnucks Markets
St Louis, MO
07.2017 - 10.2019
- Assisted customers with getting groceries loaded in vehicles.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Checked prices and retrieved products for customers to ensure accurate purchases.
- Collected shopping carts from designated return areas and parking lot to maintain store organization.
- Responded to customer inquiries about products, prices, and availability to provide exceptional service.
- Assisted manager and co-workers with daily tasks, enhancing front-end team operations.
- Followed instructions to properly arrange merchandise items.
- Assembled cartons, crates, and containers for shipping.
Education
High School Diploma -
Gateway High School
St Louis, MO, US05-2021
Skills
- Medical record processing
- HIPAA compliance
- Electronic health records
- Document management
- Request coordination
- Quality assurance
- Patient communication
- Workflow optimization
- Attention to detail
- Prioritization techniques
- Patient communication
- Workflow optimization
Certification
- Certified Release of Information Specialist
Timeline
Release of Information Specialist-Remote
MRO
04.2025 - Current
Health Information Specialist-Hybrid
Ciox Health
07.2023 - 04.2025
Patient Transporter
SSM DePaul Hospital
10.2022 - 07.2023
Private Home Health Aide
Cooperative Home Health
02.2018 - 07.2024
Grocery Bagger
Schnucks Markets
07.2017 - 10.2019
High School Diploma -
Gateway High School