Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Egebrecht

De Pere,WI

Summary

Dynamic professional with a proven track record at OSMS, adept in complex problem-solving and offering exceptional customer service. Expertise in multitasking and clear communication honed across diverse roles, from medical secretary to salon manager. Achieved significant customer loyalty through personalized service, enhancing business efficiency and team productivity.

Overview

12
12
years of professional experience

Work History

Bartender

Jakes Place
10.2017 - Current
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Mixed unique and interesting cocktails for customers, including bar specials.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Maintained impeccably clean, attractive and well-stocked bar area.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Medical Secretary and Phone Team Lead

OSMS
06.2015 - Current
  • Maintained current and accurate medical records for patients.
  • Supported office staff and operational requirements with administrative tasks.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Enhanced office productivity by handling high volume of callers per day.
  • Used knowledge of medical terminology to transcribe patient information from written copy, electronic equipment, or verbal direction.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Server/Bartender

Triple J Wing and Clay
08.2014 - 06.2015
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Served food and beverages promptly with focused attention to customer needs.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Salon Manager

Coronado Bliss Salon
02.2014 - 08.2014
  • Achieved personal sales goals by upselling products to meet individual needs.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Handled employee scheduling and coverage needs during business hours.
  • Controlled inventory by tracking expenses, purchases, and shelf stock.

Hair Stylist

Trillium Salon
02.2013 - 02.2014
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.

Education

Cosmetology License - Cosmetology

Salon Professional Academy
Appleton, WI
02-2012

Skills

  • Strong multitasking
  • Customer Service
  • Liquor, beer, and wine knowledge
  • Highly reliable
  • Clear and effective communication
  • Customer service expertise
  • Complex Problem-Solving
  • Service-oriented mindset

Timeline

Bartender

Jakes Place
10.2017 - Current

Medical Secretary and Phone Team Lead

OSMS
06.2015 - Current

Server/Bartender

Triple J Wing and Clay
08.2014 - 06.2015

Salon Manager

Coronado Bliss Salon
02.2014 - 08.2014

Hair Stylist

Trillium Salon
02.2013 - 02.2014

Cosmetology License - Cosmetology

Salon Professional Academy

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Courtney Egebrecht