Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Egnatz

Courtney Egnatz

Pittsburgh,Pennsylvania

Summary

Proven leader with extensive experience at Family Dollar, adept in staff management and strategic planning. Excelled in enhancing team productivity and customer satisfaction through innovative process improvements and effective problem-solving. Skilled in training and mentoring, achieving significant results in operational efficiency and team performance.

Overview

13
13
years of professional experience

Work History

Supervisor

Family Dollar
06.2020 - 05.2023
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Achieved results by working with staff to meet established targets.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.

Server

Eat N Park
06.2019 - 06.2021
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Bussed and reset tables to keep dining room and work areas clean.

Housekeeping and Laundry Attendant

Quality Inn
01.2010 - 06.2014
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Demonstrated flexibility with scheduling, often taking on additional shifts or extending hours when needed to ensure completion of tasks.
  • Contributed to a positive work environment through effective communication and teamwork among housekeeping staff.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Enhanced team productivity by collaborating with colleagues to complete tasks quickly and efficiently.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.

Education

Medical Billing And Coding - Medical Billing And Coding

Everest Institute
Pittsburgh, PA
06.2009

Diploma -

Chartiers Valley High School
Bridgeville, PA
06.2008

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Strategic Planning
  • Complex Problem-Solving
  • Processes and procedures
  • Process Monitoring and Improvement
  • Priority management
  • Expectation setting

Timeline

Supervisor

Family Dollar
06.2020 - 05.2023

Server

Eat N Park
06.2019 - 06.2021

Housekeeping and Laundry Attendant

Quality Inn
01.2010 - 06.2014

Medical Billing And Coding - Medical Billing And Coding

Everest Institute

Diploma -

Chartiers Valley High School

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Courtney Egnatz