Courtney Estes
Lake Charles,Louisiana
Summary
Multitasker, skilled communicator, and complex problem solver. Talented Territory Manager adept at growing customer numbers and maximizing sales. Applies analytical skills and industry knowledge to develop innovative strategies for success. Capable of negotiating contracts, forecasting trends, and collaborating with suppliers to improve product quality. Determined and skilled at maintaining client relationships, generating revenue from new accounts, and presenting to prospects. 10+ years of progressive experience working with industrial and commercial customers as a hardworking sales representative.
Overview
14
14
years of professional experience
Work History
Account Leader
Andon Specialties
Lake Charles, Louisiana
07.2024 - 09.2026
- Developed strategic plans for increasing revenue from existing accounts.
- Facilitated communication between internal teams and external customers.
- Built strong relationships with customers by providing a high level of customer service.
- Identified potential opportunities for new business growth within existing accounts.
- Drove account growth, client satisfaction and retention to deliver business results in collaboration with executives.
- Resolved customer complaints regarding sales and service.
- Led client meetings to discuss project updates and expectations.
- Coordinated cross-functional teams to deliver integrated solutions for clients.
- Collaborated with cross-functional teams to address any issues or challenges in the delivery of products and services.
- Monitored projects, disseminated information and answered concerns in order to cultivate and strengthen client relationships.
- Created production budgets and estimates and submitted to client for approval.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
Outside Sales Representative
United Rentals - Power & HVAC
Lake Charles, LA
01.2015 - 05.2024
- Developed new business relationships and maintained existing ones through regular communications and effective account management.
- Worked in outside business-to-business sales and had proven prospecting and territory management skills.
- Met with customers to discuss and determine their needs, create customized solutions, and close deals.
- Created sales contracts for orders and submitted them for processing.
- Kept accurate and efficient records in the customer database.
- Went to customer sites to assess needs, demonstrate offerings, and propose strategic solutions for a variety of issues.
- Prospected and conducted face-to-face sales calls with business executives and directors throughout my assigned territory.
- Established fair pricing structures and finalized contracts to complete rental agreements with industrial and commercial customers.
- Gave presentations to customers, peers, and management at all levels.
- Worked on my own with little supervision.
- Attended monthly sales meetings and sales trainings on a quarterly basis.
- Demonstrated product features to customers and discussed technical details to overcome objections and close sales.
- Consistently available on call 24 hours a day to customers in crucial times where temporary power was needed to solve issues in the industrial market to reduce down time and increase customer profitability
- Planned and assisted with logistics of large jobs in the industrial market on turnarounds and outages
- Provided assistance with large capital projects to ensure equipment and service satisfactory to many customers in the industrial market
- Provided insight on contract negotiations with national account customers
- Created contingency plans for industrial and commercial customers for hurricane preparedness and assisted with logistics and planning when plans were enacted
- Assisted with accounts receivable invoice issues obtaining payment of unpaid invoices on a monthly basis
Account Representative
Furmanite
Sulphur, LA
03.2013 - 01.2015
- Expanded my territory by making effective cold calls and negotiating contracts.
- Kept meticulous records of what customers wanted and ordered, which helped to boost profits when they returned at a later date.
- Was in charge of market and business development activities, which included identifying and pursuing new potential client service opportunities.
- Created monthly and annual expense forecasts, as well as any necessary recommendations for cost management in order to stay within budget.
- Contacted customers to gauge their satisfaction and current needs.
- Assisted in planning large jobs on turnarounds and outages in the industrial market
- Ensured safety on crucial jobs involving valve repair, hot taps, and leak sealing in the industrial market
Education
Bachelor of Science - Mass Communications
McNeese State University
Lake Charles, LA05-2010
Skills
- Relationship cultivation
- Dependable
- Strategic sales techniques
- Sales proposal creation
- Documentation and reporting
- Resolution-oriented
- Strong communication and interpersonal skills
- Reliable
- CRM and Salesforce proficiency
- Client account management
- Superior organizational skills
- Enthusiastic and friendly
- Excellent communication skills
- Strategic account development
- Customer focused-service
- Territory management
- Multitasking ability
- Business Development
- Lead generation
- Revenue and profit maximization
- Account growth
- Customer service
- Sales forecasting
- Negotiation skills
- Cross-functional collaboration
- Production support
- New product launch
- Sales presentations
- Closing techniques
Timeline
Account Leader
Andon Specialties
07.2024 - 09.2026
Outside Sales Representative
United Rentals - Power & HVAC
01.2015 - 05.2024
Account Representative
Furmanite
03.2013 - 01.2015
Bachelor of Science - Mass Communications
McNeese State University