Courtney (Ethos) Harvey
Jacksonville,FL
Summary
I am excited to contribute my talents and proficiency in time-management toward your team efforts. As an engaging communicator with a proven track record in customer and team relations, my focus on building strong professional relationships has been a beneficial asset throughout my career.
I am a reliable and hardworking professional who works autonomously and in teams to give my customers the best guest experience possible. I have experience managing staff and day-to-day operations, thriving interpersonal and multitasking skills that are honed in fast-paced customer-focused environments.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
Smoothie King
Jacksonville, FL
09.2024 - 04.2026
- Managed daily operations to ensure smooth store functionality.
- Trained staff on customer service and product knowledge skills.
- Coordinated inventory management and supply orders for optimal stock levels.
- Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Smoothie/milkshake/ juice barista, smoothie/fruit bowls.
- PAR system cashier knowledge and money handling skills.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Counted inventory and unloaded product shipments up to 80lbs regularly.
Customer Service Associate
Wawa
Jacksonville, FL
10.2021 - 06.2024
- Provided exceptional customer service in fast-paced retail environment.
- Assisted customers with product selection and inquiries.
- Operated cash register and processed transactions efficiently.
- Back of house and Front of house assembly line cook.
- Team trainer/supervisor.
- Barista, coffee/milkshake/smoothie.
- Fuel and retail cashier (+ alcohol and tobacco sales knowledge)
- Janitorial duties and cleanliness.
- Unloading inventory shipments up to 80lbs.
Cook
Chartwells Schools Dining Services
Jacksonville, FL
04.2023 - 05.2023
- Prepared meals following standardized recipes for diverse student populations.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Team Manager
Zaxbys
Jacksonville, Florida
05.2020 - 10.2021
- Supervised daily operations to ensure efficient service delivery.
- Trained team members on food safety and customer service standards.
- Casual dining server.
- Fast food prep and line worker.
- Drive-thru order taker and expediter.
- PARS Cashier experience.
- Customer conflict resolution
- Unloading inventory orders.
Education
G.E.D
Jacksonville, Florida05-2026
Skills
- ServSafe Certificate
- 5 Years Customer service, Retail, Front desk and Cashiering experience
- 5 years Culinary, Fast-paced Food handling (ex Deli sandwiches, Pizza, Soups, Salads), Restaurant, and Barista experience (ex Coffee, Juices/Refreshers, Blended beverages)
- Customer and Team relationship building
- Food industry assembly line and Cooking
- Time management, organization skills
- Communication skills, Phone etiquette, Guest services, and Complaint resolution
- Load and unload shipments up to 80lbs consistently
Timeline
Assistant General Manager
Smoothie King
09.2024 - 04.2026
Cook
Chartwells Schools Dining Services
04.2023 - 05.2023
Customer Service Associate
Wawa
10.2021 - 06.2024
Team Manager
Zaxbys
05.2020 - 10.2021
G.E.D