Courtney Fecteau

• Handled complaints and helped find appropriate solutions that effectively met the needs of the customer and upholding the values of The Home Depot.
• Supervised daily operations to maximize customer satisfaction sales and employee productivity.
• Established performance and service goals and held associates accountable for individual performance.

-Write and make adjustments to the store schedules

-Oversee hiring process and onboarding new associates

-Assist with talent planning and driving development of all hourly associates.

-Overseeing and training associates on day to day tasks and providing excellent customer service.

-Maintaining department appearance and product availability.

-Ensuring accurate product inventory.

-Handled cash transactions and end of day reporting and balancing

-Overseeing kitchen and floor staff to ensure excellent customer experience.