COURTNEY FIELDS
Rogers,US
Summary
With an organized approach and strong multitasking abilities, dedicated to maximizing customer satisfaction and exceeding business objectives.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Financial Service Representative II
Arkansas Federal Credit Union
Rogers, AR
09.2023 - Current
- Increased customer retention by delivering personalized service experiences.
- Collaborated with team members to address complex customer issues and streamline processes.
- Resolved customer inquiries by providing accurate product information and troubleshooting support.
- Educated customers on product features, fostering informed purchase decisions.
- Adapted to changing customer needs by updating knowledge on products and services.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Generated a range of loans.
- Contributed to staff development sessions.
Shift Manager
Walgreens
Rogers, AR
10.2021 - 09.2023
- Ensured that employees were productive and on task in order to meet business and customer needs
- Double-checked the data's accuracy and integrity
- Quickly adapted plans and adjusted all equipment to maintain high standards of functionality and safety
- Maintained a safe working environment by following safety procedures, policies, and regulations
- Was in charge of scheduling, accepting requests for time off, and finding cover for short shifts
- Assisted customers by answering questions, responding to inquiries, and handling phone requests in an average timeframe
- Performed inspections to assess operational activities and implement timely solutions to a variety of issues
- Conducted meetings with staff to evaluate performance and develop enhancement plans.
- Answered calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products
Project Coordinator
Pella Windows & Doors of Bentonville
Bentonville, AR
10.2019 - 02.2021
- Implemented quality control standards for a consistent approach and results
- Advised departmental leaders on how to identify issues and provide solutions to specific problems and concerns
- Conducted on-site field surveys and wrote technical narratives to document processes and design changes
- Gathered requirements for ongoing projects and organized the information for management
- Served as a liaison between the window and door facility and the sales department, facilitating communication and keeping all parties informed about project progress
- Managed capital funding requests from project approval to project closeout
- Developed strong relationships with internal and external stakeholders and devised product and service promotion strategies, initiatives, and events
- Kept project schedules on tracked by managing timelines and making proactive adjustments
- Planned and organized meetings with outside organizations and individuals so that all parties could meet and discuss project progress
- Was in charge of onboarding and mentoring, as well as planning and executing meetings and developing project documentation
- Was in charge of streamlining productivity for ongoing and special projects
- Organized presentations for customers and project members that detailed the project's scope, progress, and outcomes, keeping everyone up to date on milestones and objectives
- Collaborated with builders and designers on project technical aspects
- Created proposals for clients that outlined the scope and timeline of the project
- Managed deadlines and adjusted workflows as needed to keep projects on track
- Communicated with sales team members to keep the project on track
- Provided technical leadership for the company so that strategic plans and future projects could be effectively guided
Office Manager
Campbell Bonding
Rogers, AR
11.2015 - 09.2019
- Kept track of office supplies by checking inventory and ordering new supplies as needed
- Kept track of and evaluated employee performance in order to complete reviews, make advancement recommendations, and address productivity issues
- Processed incoming payments and prepared vendor invoices
- Assisted with all aspects of the meeting, including preparing materials and taking notes
- Was in charge of troubleshooting, maintenance, updates, and report generation for the CRM and company database
- Handled client correspondence and tracked records to foster office efficiency
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff
- Budgetary and financial activities
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
- Invoices are entered into an Excel spreadsheet
- Managed schedules and coordinated special projects
- Oversaw office accounting functions such as AP/AR and payroll to keep finances accurate and current
- Coordinated and maintained an impressive office organization to keep facilities efficient, organized, and professional
- Plan and organize marketing events
- Facilitated recruitment and training.
Tax Preparer
David vega
Rogers, AR
11.2015 - 09.2019
- Advised client on how to reduce their tax liabilities
- Kept complete records of client tax returns and supporting documentation in secure areas
- Conducted internal tax documentation reviews in order to reduce errors that resulted in missed tax benefits
- Provided all of the necessary tax documentation for accurate individual and corporate returns
- Prepared tax return yearly for CPA
Supercenter
Walmart Supercenter
Rogers, AR
07.2011 - 12.2013
- Immediately informed the manager of any accidents, injuries, or unsafe working condition
- Kept checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
- Trained team members to work as cashiers in accordance with company policies and procedures
Education
Some college (No degree) - Accounting
NorthWest Arkansas Community College
Bentonville, ARGED - undefined
Bentonville High School
Bentonville, AR01.2013
Skills
- High accuracy
- Program management
- Documentation and control
- Data entry
- Technical support
- Management
- Policy and procedure modification
- Event planning
- Contract negotiations
- Accounts payable / accounts receivable
- Scheduling
- Performance improvement
- Office management
- Mail handling
- Budgeting
- Accounting
- Customer service
- Team Leadership
- Business Administration
- Friendly nature
- Team building
- Credit and collections
- Expense reporting
- Excellent multi-tasking ability
- Administrative support
- Organizational skills
- Bookkeeping
- Relationship building
- Clerical support
- Office administration
Certification
- Accounting fundamentals1
- Accounting fundamentals2
Timeline
Financial Service Representative II
Arkansas Federal Credit Union
09.2023 - Current
Shift Manager
Walgreens
10.2021 - 09.2023
Project Coordinator
Pella Windows & Doors of Bentonville
10.2019 - 02.2021
Office Manager
Campbell Bonding
11.2015 - 09.2019
Tax Preparer
David vega
11.2015 - 09.2019
Supercenter
Walmart Supercenter
07.2011 - 12.2013
Some college (No degree) - Accounting
NorthWest Arkansas Community College
GED - undefined
Bentonville High School