Courtney Fisher
Chapel Hill,NC
Summary
Server/supervisor and event attendant bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Creative social media manager experienced in executing social media strategies across social platforms. Demonstrates time management and collaboration skills. Flexes easily with new information and branding changes to consistently exceed targets for engagement, acquisition and retention.
Overview
4
4
years of professional experience
Work History
Content Social Media Manager
Tomato Jake's Pizzeria/Inflate-a-Party
08.2022 - Current
- Managed content across multiple platforms for widest audience reach.
- Organized, prioritized and managed multiple projects according to dedicated release schedule.
- Developed understanding of digital and mobile marketing practices and media.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Produced original, creative content for promotional advertisements and marketing materials.
- Cultivated social media following across 3 platforms with more than 2,500 total followers.
- Maintained current understanding of industry and food/entertainment trends, enhancing writing and marketing success.
Server/Event Supervisor
Rocky Top Catering
08.2019 - Current
- Supervised onsite team of caterers.
- Managed a team while focusing on delivering superior customer service for high-level and VIP clients.
- Selected and arranged décor and event materials.
- Delegated tasks and responsibilities to team members.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
- Navigated an intense, high-pressure environment while leading a team, fulfilling job requirements, and providing an excellent customer experience.
- Trained new employees with little to no experience.
- Streamlined event efficiencies by accurately coordinating and managing customer itineraries.
Event Attendant
Inflate-a-Party
09.2018 - Current
- Greeted customers with smile and provided friendly, knowledgeable service.
- Provided information about current and future events at facility.
- Enforced safety rules and regulations to facilitate a fun, safe experience for children and adults of all ages.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bachelor of Arts - Peace War And Defense
University of North Carolina At Chapel Hill
Chapel Hill, NC05.2025
Skills
- Brand Consistency
- Social Media Marketing
- Audience Engagement
- Public Presentations
- Marketing and Advertising Strategies
- Crew Workflow Optimization
- Performance Improvement
- New Employee Training
- Operational Efficiency and Safety
- Conflict and Complaint Resolution
- Customer Service and Rapport
Languages
French
Professional Working
Timeline
Content Social Media Manager
Tomato Jake's Pizzeria/Inflate-a-Party
08.2022 - Current
Server/Event Supervisor
Rocky Top Catering
08.2019 - Current
Event Attendant
Inflate-a-Party
09.2018 - Current
Bachelor of Arts - Peace War And Defense
University of North Carolina At Chapel Hill
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