Courtney Fitzgerald
Arnold,MO
Summary
Highly motivated employee with extensive customer service skills. Very punctual and professional in workplace. Very excited to help promote teamwork and a positive work environment. Extremely disciplined and very goal oriented. Constantly shooting for self-improvement and achieving consistent superior performance while maintaining compliance and integrity. Responsible and mature adult that is willing to work hard as well as exceed quality expectations. Independent problem solver while utilizing critical thinking. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Goal: To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, self managed workload, self accountability, excellent time management and problem-solving skills
Overview
22
22
years of professional experience
Work History
Customer Service Representative l
Centene Management Corporation
03.2022 - Current
- Georgia Service Center
- Assist with incoming calls for five states
- Refer providers to manuals and policies regarding billing and coding procedures
- De-escalate uneasy providers when going over claim results
- Provide the necessary resolution for claim corrections, reconsideration, and appeals with regards to the appropriate timely filing guidelines
- Maintain great knowledge of Amisys, Cenpas, Trucare, Portico, and omni
- Achieve monthly metrics of adherence, productivity, and attendance
Insurance Producer, Customer Service Representative
Kevin Epperson Shelter Insurance
02.2001 - 10.2021
- Responsible for maintaining great contact with current clients
- Build accounts and relationships with those clients
- Answer billing questions, claim questions and general policy information
- Responsible for de-escalating any issues that arise as well as finding a solution
- Very disciplined with daily activities as I am typically working alone managing a three-million-dollar book of business
- Organization, knowing what to prioritize and creating schedules to get every incoming task completed by deadline
Insurance Producer
Daniel Freihaut American Family
05.2021 - 09.2021
- Responsible for sales calls
- Responsible for inbound and outbound service tasks
- Required to keep in great contact with current clients and ensure their renewals with the agency
- Attended several networking events to gather new contacts for potential business networking opportunities
- Navigate through Microsoft Word for promoting business
- Navigate through Microsoft Excel to keep track of current clients as well as any prospects
- Utilized Microsoft Excel to monitor office activity and goals
Authorized Retailer
AT&T
01.2021 - 05.2021
- Sales
- Meet monthly quota for certain incentives and bonus’
- BTrain new employees on systems and sales
- Achieved salesperson of the month more than once
- Consistently maintained a top three rating out of about 18 employees
Insurance Producer
Andrew Poston State Farm
01.2020 - 12.2020
- Meet call and sales quota on a weekly and monthly basis
- Achieved chairman’s circle 2020
- Average of 50 apps per month (app based not premium based)
- Earned tier two within my first 6 months of selling
- Earned several monthly sales bonus' based off monthly sales and tiers
- 20+ life apps my first 11 month
- Responsible for knowing where we are goal wise as opposed to where we need to be by EOM and EOY to achieve certain office goals and rank at the top of our district
- Managed Microsoft Excel and Microsoft word to manage prospects and current goals for agency
Sales Representative
10.2018 - 12.2019
EXPERIENCE Store Manager
Max
08.2014 - 09.2018
- Conduct leadership meetings
- Present monthly and quarterly goals and achievements to superior
- Take lead on customer/ client disputes
- Prepare and complete loan applications for customers
- Handle vehicle titles and legal documents associated with loans
- Prepare lien release for vehicles to be released to customers after loan was fulfilled
- Had to be proficient in many different computer applications to complete loan processes
- Completed field visits and customer contact to ensure prompt monthly payments were on time
- Changed status of vehicle from current to default and contact customer accordingly
- Manage and check for accuracy with fees percentage, expenses, PCO, NCO, profits, total accounts and YTD goals comparisons
- Appraise vehicles and determine value to adjust loan per Actual Cash Value
- Complete inventory and appraisal on vehicles that were repossessed to ensure resale for fulfillment of loan
- B2B communication to set up business relationships in hope to grow our business
- Cold calls: Performed daily to ensure repeat business from paid off guests
- Understand different type of loans, interest rates and terms
Education
Associate of Applied Science -
Level Nursing Program - undefined
Jefferson College
2020
Digital Forensics
DeVry University
2017
undefined
Coldwell Banker Gundaker School of Real Estate
2014
High School Diploma - General Education
Herculaneum High School
Herculaneum, MO2011
Skills
- Outstanding interpersonal skills
- Success driven
- Willingness/ adaptability
- Superior documenting/ organizing ability
- Leadership qualities
- Self-disciplined
- Excellent communication skills
- Strong work ethic
- Microsoft applications
- Critical Thinking
- Records Preparation
- Administrative Support
Timeline
Customer Service Representative l
Centene Management Corporation
03.2022 - Current
Insurance Producer
Daniel Freihaut American Family
05.2021 - 09.2021
Authorized Retailer
AT&T
01.2021 - 05.2021
Insurance Producer
Andrew Poston State Farm
01.2020 - 12.2020
Sales Representative
10.2018 - 12.2019
EXPERIENCE Store Manager
Max
08.2014 - 09.2018
Insurance Producer, Customer Service Representative
Kevin Epperson Shelter Insurance
02.2001 - 10.2021
Associate of Applied Science -
Level Nursing Program - undefined
Jefferson College
Digital Forensics
DeVry University
undefined
Coldwell Banker Gundaker School of Real Estate
High School Diploma - General Education
Herculaneum High School
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