Courtney Flanagan-Smith
Pendleton,OR
Summary
Experienced server skilled at providing outstanding customer service in bustling restaurant atmospheres. Renowned for reliability and the ability to engage with diverse clientele, ensuring a welcoming atmosphere and repeat business. Expertise in menu knowledge, upselling techniques, and handling customer feedback effectively, aimed at improving overall guest experiences. Eager to further develop professional skills within an established team dedicated to excellence in service.
Overview
11
11
years of professional experience
Work History
Beverage Server
Wildhorse Resort & Casino
Pendleton, OR
04.2021 - Current
- Held lead role beginning in August 2023.
- Dual-Lead position February 2023- August 2023
- Welcomed customers and ensured a positive experience.
- Delivered exceptional service by accurately recalling orders and drinks for guests.
- Navigated busy spaces while ensuring secure handling of loaded food and drink trays.
- Processed payments accurately using cash registers or point-of-sale systems.
- Processed payments utilizing discounts, coupons, and rewards.
- Greeted customers, answered questions and recommended specials to increase profits.
- Verified IDs to ensure patrons were of legal drinking age before serving alcohol.
- Prepared mixed drinks and cocktails according to standard recipes.
- Assisted bartenders during peak hours by taking orders from customers at the bar counter.
- Supervised guests' alcohol intake to maintain compliance with control laws.
- Guided team members in performing duties.
- Guided team in techniques for improving customer relations.
- Prevented outages and ensured smooth operations by managing inventory effectively.
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience.
Bartender
Wildhorse Resort & Casino
Pendleton, OR
09.2019 - 04.2021
- Effectively multitasked within fast-paced environment
- Crafted a variety of cocktails behind the bar.
- Processed transactions efficiently using cash register and POS system.
- Delivered food and beverages to guests quickly
- Processed payments accurately and efficiently with POS system.
- Implemented alcohol awareness protocols to prevent guest intoxication.
- Prepared and presented a variety of drinks following standardized recipes.
- Verified age through identification cards before serving alcoholic beverages.
- Enhanced customer experience with enjoyable and friendly interactions.
- Ensured accurate preparation and presentation of alcoholic drinks.
Hostess/Server
Wildhorse Resort & Casino
Pendleton, OR
05.2017 - 08.2019
- Placed groups on waitlist after greeting and obtaining necessary information.
- Ensured dining and serving areas maintained proper hygiene standards.
- Welcomed guests with a friendly demeanor, ensuring a positive first impression.
- Handled incoming calls efficiently to manage and verify reservations.
- Received arriving guests warmly, ensuring they were seated promptly.
- Managed cashier terminals to process orders, allocate bills, and apply discounts.
- Provided prompt service by delivering food and beverages to customers.
- Cleared trays and organized dishes for transport to kitchen post-meal.
Waitress
The Smokehouse Restaurant
La Grande , OR
01.2014 - 04.2017
- Welcomed guests warmly and escorted them to their seats promptly.
- Processed beverage and meal requests accurately.
- Ensured order accuracy and timely delivery.
- Coached new hires in necessary tasks.
- Processed payments efficiently using cash and credit cards.
- Handled dishwashing tasks and assembled rolled silverware.
- Sanitized tables and arranged seating for new guests.
Education
High School Diploma -
East Anchorage High School
Anchorage, AK05-2012
Some College (No Degree) -
Eastern Oregon University
La Grande, ORSkills
- Approachable Demeanor
- Effective Time Management
- Team Leadership
- Effective Communication
- Collaborative Team Player
Timeline
Beverage Server
Wildhorse Resort & Casino
04.2021 - Current
Bartender
Wildhorse Resort & Casino
09.2019 - 04.2021
Hostess/Server
Wildhorse Resort & Casino
05.2017 - 08.2019
Waitress
The Smokehouse Restaurant
01.2014 - 04.2017
High School Diploma -
East Anchorage High School
Some College (No Degree) -
Eastern Oregon University