Courtney Francis
Chino Hills,CA
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Fontana Police Department
Fontana, CA
03.2023 - Current
- Receive and handle any emergency and non-emergency phone calls from the public, while assessing, prioritizing, and determining the appropriate response. Response factors considered include imminent threats to public safety, officer safety, and jurisdiction.
- I am responsible for multitasking at all times, which includes operating our CAD system, monitoring officers' locations, monitoring our text-to-911 system, interacting with other agencies, monitoring multiple radio channels, coordinating with other non-law enforcement agencies, monitoring security cameras, monitoring stolen vehicle license plate readers, consistently entering and updating information, and various other clerical duties.
- I communicate with my partners and officers using police codes and must remain clear and concise at all times. Therefore, teamwork is essential to operating the dispatch center effectively and efficiently.
- Along with knowing the CA penal codes to evaluate each call for service, I frequently retrieve, enter and update information with CLETS, DOJ, NLETS, and NCIC.
- I dispatch officers to calls for service, maintain contact with them, update and check their status, and ensure the appropriate number of units have been dispatched to ensure public safety.
- I run individuals, vehicle information, and verify information pertaining to subjects' officers interact with. I do all of this by comprehending radio transmissions, being detail-oriented, and keeping consistent communication.
Court Research Team Lead
Universal Background Screening
Phoenix, AZ
10.2021 - 03.2023
- I supervise and monitor other researchers, as well as personally perform research for pre-employment background checks through statewide and various other court record databases/systems.
- I review and analyze court data to determine if the information is reportable based on specific criteria provided to me by clients and company decision models.
- I contact various court clerks, district attorneys and other institutions to verify information regarding cases, offenders, and any other crimes/records that pertain to the applicant. These crimes range from misdemeanors, felonies, and federal-level offenses.
- I possessed a Private Investigator License through the Arizona Department of Public Safety (License #: 1716900, Expires 5-22-2023).
- Reported any current registrants and/or violations pertaining to offenders registered on statewide or national databases, including Sex Offender Registries, Adult Abuse Registries, and Child Abuse Registries.
- Reviewed any possible violations pertaining to subjects who currently possess a professional license, including doctors, nurses, CNA's and therapists.
Court Operations Specialist
Maricopa County Superior Court
Phoenix
06.2021 - 10.2021
- Performed cashiering operations, including processing payments, bonds, subpoenas, and fees related to Civil, Criminal, Probate, Family, and Small Claims cases.
- I provided services to the public, including processing documents and public records, processing verbal and written inquiries, and performing case file research.
- Services mentioned were also provided to any external customer, law-related agency/professional, and governmental agencies.
- Seal and redact documents per court orders, and maintain the integrity of any sealed or confidential discovery materials, and exhibits.
- Documented and entered information regarding court cases into a court database.
Court Research Specialist
Universal Background Screening
Phoenix, AZ
11.2018 - 06.2021
- I review and analyze court data to determine if the information is reportable based on specific criteria provided to me by clients and company decision models.
- I contact various court clerks, district attorneys and other institutions to verify information regarding cases, offenders, and any other crimes/records that pertain to the applicant. These crimes range from misdemeanors, felonies, and federal-level offenses.
- I possessed a Private Investigator License through the Arizona Department of Public Safety (License #: 1716900, Expires 5-22-2023).
- Reported any current registrants and/or violations pertaining to offenders registered on statewide or national databases, including Sex Offender Registries, Adult Abuse Registries, and Child Abuse Registries.
- Reviewed any possible violations pertaining to subjects who currently possess a professional license, including doctors, nurses, CNA's and therapists.
Education
Associate of Science - Administration of Justice
Mt. San Antonio College
Walnut, CA12-2018
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
Tempe, AZ05-2018
High School Diploma -
San Dimas High School
San Dimas06-2013
Skills
- Confidentiality
- Geographical knowledge
- Organized
- Data Entry
- Decision-Making
- Prioritizing Situations
- Documentation And Reporting
- Information Gathering
- Multi-tasking
- Detail-oriented
Certification
- Advanced Crime Scene Investigation, 40 hours - 2024.
- Ballistics, 8 hours - 2024.
- Basic Crime Scene Investigation, 40 hours - 2024.
- Bloodstain Pattern Analysis, 8 hours - 2024.
- Crime Scene & Evidence Photography, 40 hours - 2024.
- Advanced Crime Scene Investigation, 32 hours - 2023.
- Basic Crime Scene Investigation, 32 hours - 2023.
- Death Investigation, 24 hours - 2023.
- Entomology, 8 hours - 2023.
- Forensic Photography, 32 hours - 2023.
Timeline
Police Dispatcher
Fontana Police Department
03.2023 - Current
Court Research Team Lead
Universal Background Screening
10.2021 - 03.2023
Court Operations Specialist
Maricopa County Superior Court
06.2021 - 10.2021
Court Research Specialist
Universal Background Screening
11.2018 - 06.2021
- Advanced Crime Scene Investigation, 40 hours - 2024.
- Ballistics, 8 hours - 2024.
- Basic Crime Scene Investigation, 40 hours - 2024.
- Bloodstain Pattern Analysis, 8 hours - 2024.
- Crime Scene & Evidence Photography, 40 hours - 2024.
- Advanced Crime Scene Investigation, 32 hours - 2023.
- Basic Crime Scene Investigation, 32 hours - 2023.
- Death Investigation, 24 hours - 2023.
- Entomology, 8 hours - 2023.
- Forensic Photography, 32 hours - 2023.
Associate of Science - Administration of Justice
Mt. San Antonio College
Bachelor of Science - Criminology And Criminal Justice
Arizona State University
High School Diploma -
San Dimas High School
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