Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Francis

Canton,MS

Summary

Dynamic Shift Manager at Taco Bell with a proven track record in cash management and employee coaching. Expert in driving exceptional customer service and implementing effective sales strategies. Skilled in fraud detection and database management, consistently enhancing operational efficiency and team performance. Committed to achieving revenue targets through effective upselling techniques.

Overview

8
8
years of professional experience

Work History

Shift Manager

Taco Bell
Madison, MS
11.2016 - Current
  • Managed daily cash intake by counting out registers and tabulating profits.
  • Coached employees on interactions with customers to drive exceptional service.
  • Maintained cleanliness and organization of work area.
  • Taught staff upselling techniques to meet revenue targets.

Front End Associate

Walmart
Ridgeland, MS
10.2023 - 08.2024
  • Processed customer transactions and provided excellent customer service.
  • Managed returns and exchanges in accordance with store policies.
  • Operated register for cash, check, and credit card transactions, maintaining accuracy.

Customer Care Representative

Transamerica Life Insurance Company
Dallas, TX
06.2018 - 01.2024
  • Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
  • Updated databases with new and modified customer data.
  • Updated system with order specifics and customer details, preferences, and billing information.

Fraud Specialist

Genpact
Richardson, TX
07.2019 - 10.2022
  • Monitored chargeback rates and developed strategies to minimize financial losses due to fraud.
  • Analyzed and reviewed confidential and highly sensitive investigative material concerning various parties.
  • Monitored real-time queues and analyzed high-risk transactions from specified points of sale within business portfolio.
  • Coordinated with law enforcement and other external agencies to support fraud investigations and prosecutions.

Education

High School Diploma -

Canton High School
Canton, MS
05-2016

Skills

  • Cash management
  • Employee coaching
  • Customer service
  • Sales techniques
  • Inventory control
  • Transaction processing
  • Fraud detection
  • Database management
  • Mentoring and coaching
  • Shift leadership
  • Documentation and reporting
  • Quality assurance
  • Verbal and written communication
  • Sales strategies
  • Customer service focus

Timeline

Front End Associate

Walmart
10.2023 - 08.2024

Fraud Specialist

Genpact
07.2019 - 10.2022

Customer Care Representative

Transamerica Life Insurance Company
06.2018 - 01.2024

Shift Manager

Taco Bell
11.2016 - Current

High School Diploma -

Canton High School

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Courtney Francis