Courtney Frazier
Nashua
Summary
Highly-motivated Medical Assistant with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Highly effective in fast-paced work environments. Specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams. Experience in Otolaryngology, Orthopedics, and Podiatry.
Overview
20
20
years of professional experience
2003
2003
years of post-secondary education
Work History
Medical Assistant II
Dartmouth Hitchcock
Nashua
09.2023 - Current
- Assisted physicians with patient examinations and in office medical procedures.
- Managed patient records and ensured accurate data entry in electronic systems
- Prepared examination rooms and maintained cleanliness of medical equipment.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Organized charts, documents and supplies to maintain team productivity.
- Organized patient charts before each day's clinic sessions began.
Salon Manager
Petsmart
Nashua
04.2017 - 11.2023
- Interacted in positive manner with employees and clients to build connections and nurture relationships.
- Developed and implemented high-quality work environment as measured through Scorecard and Medallia OSAT ratings.
- Scheduled employees for daily shifts, taking into account client traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Hired and trained grooming personnel, working to establish internal safety policies and outline scope of positions.
- Reconciled daily and weekly paperwork to ensure all clients have paid for services provided to them and commissioned employees are paid accordingly.
- Maintained high functional, operational and organization levels during high-traffic hours and seasonal promotions.
- Responded to client inquiries or complaints.
- Managed salon inventory by keeping detailed track of supply use and forecasting need to direct ordering processes.
Professional Pet Stylist
Petsmart
Nashua
04.2006 - 04.2017
- Answered client calls promptly to avoid on-hold wait times.
- Answered phone with friendly greeting to create positive calling experience for clients
- Talked with clients about concerns with products or services to resolve and issues.
- Performed various clerical duties by filing and faxing documents and making calls to confirm eligibility of pets to receive services.
- Handled client invoices, payments and checking in and checking out of pets.
- Developed client relationships through careful listening and effective question response, resulting in repeat business.
- Contributed to repeat business and by consistently providing outstanding customer service to both clients and pets.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies and other details to provide complete records and methods of owner contact and documented data in salon management system.
- Recommended products to customers, thoroughly explaining details.
Education
Certified Clinical Medical Assistant -
Dartmouth Hitchcock Workforce Readiness Institute
Bedford, NH 09.2023 - 12.2024
GED -
Nashua High School
Nashua, NHSkills
- Adaptability and flexibility
- Decision making
- Time management
- Attention to detail
- Effective verbal and written communication
- Multitasking and prioritization
- EHR management
- HIPAA compliance
- Healthcare customer service
- Reliable team player
- Clinical operations
- Procedure assistance
- Specimen labeling
Timeline
Medical Assistant II
Dartmouth Hitchcock
09.2023 - Current
Certified Clinical Medical Assistant -
Dartmouth Hitchcock Workforce Readiness Institute
09.2023 - 12.2024
Salon Manager
Petsmart
04.2017 - 11.2023
Professional Pet Stylist
Petsmart
04.2006 - 04.2017
GED -
Nashua High School