LORRAINE BLAIN
Burlington,NJ
Summary
Dynamic Medical Assistant II at Penn Medicine Dermatology, recognized for enhancing patient satisfaction and operational efficiency. Proven leadership in clinical workflows and compliance with HIPAA and OSHA standards. Skilled in EMR documentation and conflict resolution, fostering a collaborative environment that drives quality care and team success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Medical Assistant II
Penn Medicine Dermatology
04.2024 - Current
- - Promoted to Medical Assistant II for consistently exceeding patient care standards and demonstrating leadership in clinical operations.
- - Serve as a lead point of contact for staff regarding workflows, patient flow, and office concerns contributing to a more efficient, positive work environment.
- - Coordinate intake, and post-op care to ensure smooth, on-time workflow for both providers and patients.
- - Assist with maintaining office supply inventory, organizing vendor orders, and overseeing room readiness and safety compliance (OSHA & HIPAA).
- - Act as a liaison between providers, clinical staff, and front desk team, facilitating effective communication and collaborative problem-solving.
- - Support quality improvement initiatives and office process enhancements, contributing to improved patient satisfaction scores and operational efficiency.
- - Participate in training new team members and validating clinical competencies to maintain high care standards.
- - Monitor documentation accuracy in EMR and support billing readiness through proper coding and charge capture assistance.
- - Provided assistance during peak periods by adjusting existing schedule or arranging extra shifts as required.
Medical Assistant I
Penn Medicine Dermatology
08.2021 - 03.2024
- - Collected vital signs, documented histories, and assisted with dermatologic exams and procedures.
- - Communicated patient concerns to providers, and followed up on prescription refills and lab results.
- - Maintained equipment, clinical spaces, and inventory while promoting a clean, efficient patient experience.
- - Helped maintain an on-time workflow by preparing rooms, patients, and documentation ahead of provider visits.
- - Delivered patient-centered service and contributed to a welcoming office atmosphere.
- - Oversaw staff scheduling and time management, resolving any conflicts in an appropriate manner.
Esthetician
European Wax Center
12.2016 - 08.2021
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Demonstrated proficiency in various waxing services, resulting in smooth skin with minimal discomfort for clients.
Loss Prevention Manager
New City Funding Corp
12.2011 - 12.2017
- - Oversaw risk and fraud prevention for a client base of over 15,000.
- - Coordinated vehicle repossession and remarketing logistics with auto auctions in all 50 states.
- - Investigated and resolved cases of internal fraud and financial discrepancies in collaboration with senior credit officers.
- - Trained and led a team while liaising with credit departments to resolve high-risk account issues.
- - Maintained detailed tracking systems and facilitated repo operations using Smartsheet and internal databases.
Assistant Manager
Rue21
12.2009 - 10.2012
- - Managed staff scheduling, sales floor operations, and customer service for a high-volume retail location.
- - Handled inventory, vendor relationships, and ensured merchandising compliance.
- - Supervised onboarding and performance reviews for new hires.
Salon Manager
Powder & Paint
10.2018 - 12.2019
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
- Maintained general appointment calendar and set shift schedules.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
Education
Associate of Science - Health Science
Rowan College At Burlington County
Burlington, NJMedical Assistant -
Pennco Tech
Bristol, PA04.2021
Licensed Esthetician - undefined
Capri Cosmetology
Nanuet, NY12.2016
High School Diploma -
Washingtonville High School
Washingtonville, NY01.2010
Skills
- Verbal and written communication
- Patient scheduling and on-time workflow coordination
- Time management and organization
- Microsoft Office Suite and EMR proficiency
- Leadership and team collaboration
- Accountability and dependability
- Adaptability and flexibility
- Conflict management and problem solving
- HIPAA and OSHA compliance
- Initiative and professionalism
Certification
- AHA First Aid/CPR
- BLS Certification
- HIPAA
- Licensed Esthetician
Languages
Portuguese
Native or Bilingual
Timeline
Medical Assistant II
Penn Medicine Dermatology
04.2024 - Current
Medical Assistant I
Penn Medicine Dermatology
08.2021 - 03.2024
Salon Manager
Powder & Paint
10.2018 - 12.2019
Esthetician
European Wax Center
12.2016 - 08.2021
Loss Prevention Manager
New City Funding Corp
12.2011 - 12.2017
Assistant Manager
Rue21
12.2009 - 10.2012
Licensed Esthetician - undefined
Capri Cosmetology
Associate of Science - Health Science
Rowan College At Burlington County
Medical Assistant -
Pennco Tech
High School Diploma -
Washingtonville High School
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