Courtney Garcia
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Clinical Field Trainer
WellNow Urgent Care
05.2023 - Current
- Monitored trainee progress using data-driven evaluation tools, ensuring measurable improvements in knowledge and skill acquisition.
- Provided coaching and mentoring to employees.
- Worked well in a team setting, providing support and guidance.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-orient
- Organized and detail-oriented with a strong work ethic.
- Managed time efficiently in order to complete all tasks within deadlines.
Patient Care Technician
WellNow Urgent Care
07.2021 - Current
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Provided high-quality personal care to patients, promoting comfort and dignity during their visit.
- Documented patient information and care activities in electronic health record.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
Emergency Room Technician
Ascension Borgess Hospital
10.2015 - 09.2020
- Streamlined emergency department processes by working closely with other ER technicians, nurses, physicians, and ancillary staff members to coordinate seamless patient care transitions within the hospital setting.
- Participated in ongoing professional development opportunities such as training sessions or workshops to stay current on best practices in emergency medicine.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Assisted physicians with patient assessments, contributing to accurate diagnoses and appropriate treatment plans.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Maintained clean and sanitary environment in emergency department to meet hygiene measures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Hospice Volunteer Coordinator
Wings Of Hope Hospice
10.2014 - 09.2015
- Streamlined volunteer recruitment processes for increased efficiency and faster onboarding.
- Developed strong relationships with community organizations to promote hospice awareness and recruit dedicated volunteers.
- Organized special events and fundraisers to increase awareness of hospice programs within the community.
- Improved volunteer satisfaction by implementing a comprehensive orientation program and ongoing support system.
- Went above and beyond to help patients without local friends or families handle day-to-day needs.
- Boosted volunteer retention rates through regular communication, recognition events, and opportunities for growth.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Certified Nursing Assistant
Wings Of Hope Hospice
02.2011 - 10.2014
- Built rapport with patients and families, providing emotional support during difficult times.
- Improved patient comfort by providing compassionate and attentive care.
- Educated family members on proper caregiving techniques to support their loved ones during the hospice process.
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Supported grieving family members following a loved one''s passing by offering emotional support and connecting them with additional resources.
- Provided end-of-life care for patients while respecting their dignity and personal wishes, allowing them to pass comfortably.
- Utilized effective nonverbal communication strategies for patients who were unable or unwilling to speak about their experiences or emotions openly.
Education
No Degree - Radiologic Technology
Baker College
Muskegon, MI2007
High School Diploma -
Martin High School
Martin, MI05.2006
Skills
- Attention to Detail
- Critical Thinking
- Active Listening
- Dependable and Responsible
- First Aid/CPR
- Team Management
- Problem-Solving
- Organization and Time Management
- PPE use
Timeline
Clinical Field Trainer
WellNow Urgent Care
05.2023 - Current
Patient Care Technician
WellNow Urgent Care
07.2021 - Current
Emergency Room Technician
Ascension Borgess Hospital
10.2015 - 09.2020
Hospice Volunteer Coordinator
Wings Of Hope Hospice
10.2014 - 09.2015
Certified Nursing Assistant
Wings Of Hope Hospice
02.2011 - 10.2014
No Degree - Radiologic Technology
Baker College
High School Diploma -
Martin High School
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