COURTNEY GAYNOR
Jacksonville,USA
Summary
Experienced customer service and data entry / manager with 10+ years in several fields.
Using numerous platforms overseeing day to day operations and managing upwards of 20-50 people
Overview
4
4
years of professional experience
Work History
Fleet Manager
Container Port Group
03.2023 - Current
- Supervised day to day operations
- Managed inbound & outbound calls
- Developed and implemented strategies
- Supervised operations staff and kept employees compliant
- Led hiring, onboarding, and training of new Employees
Afterhours Coordinator
AAA Facility Services
10.2022 - 05.2023
- Coordinated individual duties
- Organized appointment scheduling and meetings for executives
- Entered data, generated reports, and produced tracking documents, Billing
- Used job-related software to draft and finalize written correspondence and documentation
Fleet Manager/ Customer Service Rep
Universal Logistics
08.2021 - 09.2022
- Accurately plan days for upwards of 50-85 Drivers
- Managed all inbound Emails & Phone calls
- Data entry
- Quote and Bid on large projects
- Resolved escalated customer service inquiries and complaints to maintain satisfaction
Education
Bachelor of Science - undefined
University of Phoenix
Tempe, AZ08.2025
Associate of Arts - Business Management
University of Phoenix
10.2019
Skills
- Solid Work Ethic
- Data Entry
- Appointment Management
- Versatility
- Time Management
- Relationship Building
- Organization
- Able to Master New Skills Quickly
- Leadership
- Transition Coordination
- Business Planning
- Consulting
- Microsoft Office / Google Platforms
- Regulatory Compliance
- Coordinate Schedules
- Strategic Planning
- Negotiation
- Project Coordination
- Schedule Management
- Contract Negotiation
Timeline
Fleet Manager
Container Port Group
03.2023 - Current
Afterhours Coordinator
AAA Facility Services
10.2022 - 05.2023
Fleet Manager/ Customer Service Rep
Universal Logistics
08.2021 - 09.2022
Bachelor of Science - undefined
University of Phoenix
Associate of Arts - Business Management
University of Phoenix