Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
CustomerServiceRepresentative

Todd Wise

Arlington,TX

Summary

Dynamic manager with a solid work ethic and excellent customer service skills, previously at Party City. Successfully resolved conflicts and enhanced team performance through effective training and mentorship. Proven ability to set aggressive targets and improve operational efficiency, fostering a positive environment that promotes employee retention and customer loyalty.

Overview

9
9
years of professional experience

Work History

Manager

Party City
09.2023 - 08.2024
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Defined clear targets and objectives and communicated to other team members.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved marketing to attract new customers and promote business.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed and motivated employees to be productive and engaged in work.

Manager

Alameda Market
08.2015 - 08.2023
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed detailed plans based on broad guidance and direction.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Launched quality assurance practices for each phase of development
  • Improved safety procedures to create safe working conditions for workers.
  • Controlled costs to keep business operating within budget and increase profits.

Education

High School Diploma -

Norman High School North
Norman, OK
05.2006

Skills

  • Excellent customer service
  • Great with money and deposits
  • Solid work ethic
  • Excellent communication with customers and vendors Creating a long lasting relationship
  • Opening and closing of store
  • Maintaining cleanliness throughout the day
  • Creating a great rapport with all customers every day Making them feel happy and comfortable to always come back
  • Product management
  • Negotiation
  • Team leadership
  • Recruiting and interviewing
  • Staff training and development
  • Performance management
  • Staff development
  • Staff management
  • Goal setting
  • Work prioritization
  • Vendor management
  • Task delegation
  • Time management
  • Documentation and reporting
  • Shift scheduling

Additional Information

I can type a consistent 80 words per minute.

Great attitude and customer service skills.

Excellent at handling customer grievances with effective communication and respectful solutions.

Always a smile on my face

Solid always on the go work ethic.

Timeline

Manager

Party City
09.2023 - 08.2024

Manager

Alameda Market
08.2015 - 08.2023

High School Diploma -

Norman High School North

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Todd Wise