DONNA BABKIRK
Wolfeboro
Summary
At this point in my working career, I want to work where I am truly excited to be part of a team. I really like your company's philosophy concerning work environments and the value of providing a positive work environment for employees and customers alike. I would love the opportunity to meet with you to see if I would be a good fit for your team.
Overview
51
51
years of professional experience
1
1
Certification
Work History
Manager
Moultonborough Inn
Moultonborough
02.2021 - 12.2024
- Managed daily operations, including scheduling, inventory management, and customer service
- Maintained high standards of quality control to ensure customer satisfaction
- Provided ongoing coaching and mentoring to team members, supporting their professional development
- Resolved customer complaints or issues promptly while maintaining a positive brand image
- Increased customer satisfaction scores by XX% through implementation of new service protocols
- When I became the manager, the hotel was not up to the standards that the owners were expecting. Within my time as manager, the inn was very profitable and running at the best efficiency in its history
Office Manager
Families First/Hope House
Wolfeboro
02.2019 - 05.2023
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars.
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Created and maintained filing systems to ensure accurate record keeping.
- Utilized excellent organizational skills to prioritize tasks effectively.
Asst. Mgr/Teller Survr
Banking
Hampton/Wolfeboro
08.1973 - 09.2008
- Delivered quality customer service to staff and customers.
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Helped oversee the daily operations of the store, managing staff and inventory.
Education
High School Diploma -
Marshwood High School
Eliot, MESkills
- Team management
- Organizational skills
- Maintaining a calm demeanor under stress
- Hospitality management
- Excellent work ethics
- Excellent customer service
- Shift management
- Always ready and willing to help others
- Team player
Certification
Driver's License
References
References available upon request
Additional Information - Description
At this point in my working career, I want to work where I am truly excited to be part of a team. I have worked with numerous computer systems and programs over the years, I learn quickly and love communication with fellow employees. I am very comfortable working alone as well as in a team. I am a very dedicated employee with a great work ethic. Customer Service is one of my strong characteristics as well as being organized, using time wisely and always following through with my responsibilities. I love living here in the lakes region and would love the opportunity to be a part of the H&R Block family.
Timeline
Manager
Moultonborough Inn
02.2021 - 12.2024
Office Manager
Families First/Hope House
02.2019 - 05.2023
Asst. Mgr/Teller Survr
Banking
08.1973 - 09.2008
High School Diploma -
Marshwood High School