Laura Torres-Toledo
Hemet,CA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
6
6
years of professional experience
Work History
Manager
Super Estrella Meat Market
10.2017 - 02.2023
- Provide exceptional customer service, excellent people skills, handle paperwork, manage money, open and closing shifts, purchase inventory, organize/store inventory, make daily schedules, update with current vendors, Team player; help employees/employer.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Case Analyst
Moaddel Law Firm
12.2021 - 02.2022
- My position in Moaddel Law firm was a case analyst/consultant, as a case analyst my job was to assist potential customers through the phones and offer basic legal advice
- As a case analyst, it's our duty to take as much detailed intake of our clients, to therefore assist them as best possible
- Our job was the first contact with customers, through the phone and in person.
- Enhanced case resolution efficiency by streamlining data analysis and documentation processes.
- Achieved timely delivery of case reports through effective prioritization and time management skills.
- Improved client satisfaction by providing clear, concise, and accurate case updates regularly.
- Maintained high level of accuracy in all case documentation, ensuring legal compliance and consistency.
Team Member
Jamba Juice
02.2017 - 11.2017
- Point of sale cashier, provided customer service, stored inventory, assisted team members and managers.
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
POS Associate
Kohl's
11.2016 - 02.2017
- Provided customer service, Managed money, stored inventory, and hanged/folded/stored merchandise.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Maintained a clean and organized work environment for optimal efficiency and professionalism.
Education
South East High School
East Los Angeles College
Skills
- Bilingual; can fluently read, write, and speak : Spanish and English
- Business Management
- Organized, fast learner, writing/typing skills
- Excellent communication skills
- Customer Service experience
- Wholesale Experience
- Problem Solving
- Conflict Resolution
- Adaptability
- Excellent Customer Service
- Team Player
- Critical Thinking
- Customer Service
- Attention to Detail
- Vendor Relations
- Inventory Management
- Organizational Skills
- Time Management
- Analytical Thinking
- Team Leadership
- Problem Resolution
- Computer Skills
- Good Judgment
- Sanitation Standards
- Workplace Safety
Career Focus
Working on transferring to a CSU to obtain a bachelor's degree in administration of justice.
Personal Information
Work Permit: Authorized to work in US for any employer.
Extracurricular Activities
LAUSD Volunteer, Liberty Blvd Elementary, 2015 - 2017 Boxer Member, Jerry Ortiz Memorial Boxing Gym, 2010 - 2021 Track & Field Sprinter, East Los Angeles Community College, 2013 - 2015
References
Available upon request.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Case Analyst
Moaddel Law Firm
12.2021 - 02.2022
Manager
Super Estrella Meat Market
10.2017 - 02.2023
Team Member
Jamba Juice
02.2017 - 11.2017
POS Associate
Kohl's
11.2016 - 02.2017
South East High School
East Los Angeles College
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