Courtney Gentry

• Answered approximately 35 email correspondences daily from customers who were providing feedback on their travel experience, submitting ticket exception requests and assisting with future travel.
• Problem Resolution
• Phone Contact

Regrettably, due to downsizing and outsourcing, my department, along with two others, were eliminated, resulting in the loss of employment.

• Answered approximately 45 incoming calls daily from customers to assist with current or future travel.
• Instructed classes in the Reservations Department in my role as a Training Variable Instructor. This included new hires, recurrent trainings and AA Vacations.
• Coached employees on areas of improvement.

• Performed foot and vehicle patrols of the INTEL Campus.
• Checked exterior doors and gates to ensure they were secure.
• Escorted emergency vehicles when needed.
• Issued badges to employees and visitors.
• Monitored security desks at each entrance.